Benjamin Friedman
Flagstaff,AZ
Summary
Dedicated professional with 7+ years in customer service, operations, and equipment handling across diverse sectors including retail and food service. Demonstrated leadership in training and supporting teams while ensuring exceptional customer satisfaction. Proficient in data management, inventory control, and technical equipment operation. Currently pursuing a B.S. in Cybersecurity, combining practical experience with emerging technical skills.
Overview
8
8
years of professional experience
Work History
Landscaper
Before the Door Landscapes
Phoenix, AZ
01.2017 - Current
- Operated heavy machinery, like bobcats and tractors.
- Cleaned up debris after completing jobsite tasks.
- Delivered plants, turf, and other materials to designated areas for installation.
- Operated and maintained lawn care equipment like mowers, trimmers, edgers, blowers, and hedge clippers.
- Assisted in installing water features, such as fountains and sprinkler systems.
- Assisted in budgeting and quoting landscaping projects, including labor, materials, and timelines.
Online Grocery Associate
Walmart
Anthem, AZ
03.2021 - 08.2022
- Maintained accurate records of all orders placed through the website.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Oversaw inventory levels to guarantee product availability for customers.
- Secured and stored items until customer pickup.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Associate
Safeway
Anthem, AZ
11.2020 - 11.2021
- Initiated store readiness by fulfilling all opening responsibilities, such as unlocking doors, tidying the break room, changing trash bags, disposing of bulk trash, sweeping, and mopping..
- Ensured the cleanliness of the store's environment throughout my shift.
- Restocked inventory items daily.
- Brought in grocery shopping carts from outside corridors.
- Built relationships with customers by providing friendly customer service.
- Trained new associates on store operations, policies, and procedures.
Waiter
Dao Kitchen #2
Anthem, AZ
01.2019 - 03.2020
- Greeted guests upon arrival and escorted them to their tables.
- Enforced health and safety regulations in the restaurant dining area.
- Assisted with closing tasks such as restocking supplies and cleaning equipment.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Took orders from patrons accurately and efficiently.
- Brought food and beverages to the tables on time.
- Checked with customers to ensure that they were enjoying their meals.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Reconciled cash drawers at the end of shifts to verify sales totals.
Education
Associate of Arts -
Coconino Community College
Flagstaff05-2024
High School Diploma -
Boulder Creek High School
Anthem05-2022
Bachelor of Science - Cybersecurity
Northern Arizona University
Flagstaff, AZSkills
- Team collaboration
- Highly motivated
- Customer service
- Supervision and leadership
- Problem solving
- Effective communication
- Friendly, positive attitude
- Data management
- Attention to detail
- Equipment operation
Affiliations
Member, Kappa Alpha Order Fraternity
Contributed to brotherhood events, philanthropy efforts, and leadership development initiatives.
Student Athlete
Participated in competitive and recreational sports including tennis, soccer, and football, building strong teamwork, discipline, and time management skills.
Cybersecurity Enthusiast
Passionate about computer software, network protection, and ethical hacking; continuously expanding knowledge through hands-on practice and independent learning.
Timeline
Online Grocery Associate
Walmart
03.2021 - 08.2022
Associate
Safeway
11.2020 - 11.2021
Waiter
Dao Kitchen #2
01.2019 - 03.2020
Landscaper
Before the Door Landscapes
01.2017 - Current
Associate of Arts -
Coconino Community College
High School Diploma -
Boulder Creek High School
Bachelor of Science - Cybersecurity
Northern Arizona University
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