Benjamin Gallegos
Auburndale,FL
Summary
Experienced worker with Assistant Manager and Shift Leader roles with 13 years in the customer service industry, known for maximizing team productivity through effective coaching and training. Recognized for meticulous attention to detail, goal achievement, and forward-thinking strategies to meet daily requirements. Skilled in coordinating schedules and workflows to align with business demands. A motivational leader dedicated to providing the highest standard of service and fostering a warm, welcoming environment for customers. Seeking a full-time position to leverage interpersonal, time management, and problem-solving skills in a challenging professional environment.
Overview
13
13
years of professional experience
Work History
Shift Leader
Love's Travel Stops & Country Stores Inc.
2010.12 - Current
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Served as reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in professional manner, preserving strong working relationships in process.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enforced company policies and regulations with employees.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
Education
Norton High School
Norton, KSSkills
- Staff Training and Development
- Problem-Solving
- Safety processes and procedures
- Flexible Schedule
- Shift Paperwork Completion
- Operations Management
- Customer service focus
- Assigning Work
- Decision-making capabilities
- Daily workflows
Timeline
Shift Leader
Love's Travel Stops & Country Stores Inc.
2010.12 - Current
Norton High School
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