BENJAMIN GARCIA
NEW YORK CITY,NY
Summary
Strong professional who is dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication.
Excels at identifying client needs and concerns to improve patient engagement.
Overview
8
8
years of professional experience
Work History
Assistant Manager
NYSJ ORTHOPAEDICS
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
PATIENT CARE COORDINATOR
NYSJ ORTHOPAEDICS
04.2022 - Current
- Perform associated clerical tasks including scheduling, filing, recalls, responding to emails, processing patient checkin/check-out, verifying insurance, and collecting third-party claims
- Assist Orthopedic surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, assisting patients as needed with transfers, X-rays, Ct-scan or MRI booking.
COVID-19 CONTACT TRACER
INSIGHT GLOBAL-UNITED HEALTH GROUP
10.2021 - 04.2022
- Identified and located individuals who may have been exposed to contagious diseases, such as COVID-19
- Notified contacts in a compassionate and confidential manner, explaining potential exposure and providing information on symptoms and testing
- Ensured privacy and confidentiality when handling personal health information, complying with legal and ethical guidelines
- Assessed the level of risk associated with each contact's exposure, determining appropriate public health recommendations.
MEDICAL RECEPTIONIST & MEDICAL RECORD COORDINATOR
HDR NETWORK
02.2016 - 03.2020
- Efficiently processed patient check-in/check-out, verified insurance, and collected payments
- Managed patient registration and ensured organized patient demographics
- Oversaw medical records, guaranteeing their accuracy, completeness, and compliance with healthcare regulations
- Conducted quality assessments and audits to identify and rectify discrepancies and issues.
Education
Bronx Community College
06.2024
Hostos Community College
01.2021
High School of Arts and Technology
01.2016
Skills
- Medical records and Database Management
- Strong interpersonal, communication, and customer service skills
- Fluent in verbal & written Spanish
- Microsoft office, eClinicalWorks, Salesforce, Epic
- Proficient in medical office administration procedures
- Recruiting and interviewing
- Schedule Management
Timeline
Assistant Manager
NYSJ ORTHOPAEDICS
04.2024 - Current
PATIENT CARE COORDINATOR
NYSJ ORTHOPAEDICS
04.2022 - Current
COVID-19 CONTACT TRACER
INSIGHT GLOBAL-UNITED HEALTH GROUP
10.2021 - 04.2022
MEDICAL RECEPTIONIST & MEDICAL RECORD COORDINATOR
HDR NETWORK
02.2016 - 03.2020
Bronx Community College
Hostos Community College
High School of Arts and Technology
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