Benjamin Garcia
Fresno,CA
Summary
Service-oriented professional with expertise in guest services supervision. Demonstrated ability to enhance guest satisfaction through effective customer service, conflict resolution, and team leadership. Proven track record in training staff, optimizing operations, and managing budgets while maintaining high service standards. Contributed to revenue growth by implementing innovative strategies that improved the overall guest experience.
Overview
2
2
years of professional experience
Work History
Guest Services Supervisor
UC Davis Student Housing and Dining Services
Davis, CA
01.2024 - 06.2025
- Resolved escalated customer complaints and disputes according to company guidelines.
- Delivered training on customer service best practices to all team members.
- Promptly addressed guest complaints to maintain high satisfaction levels.
- Managed daily operations of guest services department to ensure exceptional experiences.
Shift Leader
UC Davis Student Housing and Dining Services
Davis, CA
04.2023 - 01.2024
- Conducted training for new employees on operational procedures during shifts.
- Reviewed daily sales reports for accuracy before forwarding to management.
- Provided outstanding customer service and fostered a welcoming atmosphere.
- Monitored food preparation areas to ensure compliance with sanitation regulations.
- Implemented safety protocols among staff to minimize risk of injuries.
Food Service Worker
UC Davis Student Housing and Dining Services
Davis, CA
12.2022 - 04.2023
- Ensured all food preparations complied with health department regulations.
- Maintained cleanliness in service areas including dining room, kitchen, and storage spaces.
- Performed essential opening and closing tasks, preparing workstations with necessary items.
- Cleaned kitchen areas, equipment, and utensils to uphold sanitation standards.
- Utilized point-of-sale systems for efficient order processing from customers.
- Stocked supplies including food items, dishes, utensils, and cleaning products.
- Executed assigned opening and closing duties as per management instructions.
Education
Bachelor of Arts - Music Composition
University of California, Davis
Davis, CA06-2025
Skills
- Customer service excellence
- Event coordination
- Team collaboration
- Problem solving
- Food safety compliance
- Performance enhancement
- Point of sale expertise
- Attention to detail
- Staff training and development
Timeline
Guest Services Supervisor
UC Davis Student Housing and Dining Services
01.2024 - 06.2025
Shift Leader
UC Davis Student Housing and Dining Services
04.2023 - 01.2024
Food Service Worker
UC Davis Student Housing and Dining Services
12.2022 - 04.2023
Bachelor of Arts - Music Composition
University of California, Davis
Similar Profiles
Ryan TaylorRyan Taylor
Student Food Service Worker at UC Davis Student Housing and Dining ServicesStudent Food Service Worker at UC Davis Student Housing and Dining Services
Anika VikashAnika Vikash
Computer Room Consultant Senior at UC Davis IET Computer Lab ManagementComputer Room Consultant Senior at UC Davis IET Computer Lab Management
Crystal GongCrystal Gong
Undergraduate Tutor at UC Davis Department of Computer ScienceUndergraduate Tutor at UC Davis Department of Computer Science
Beatrice PerezBeatrice Perez
Warehouse Associate at Unique UsaWarehouse Associate at Unique Usa
Luke AguilarLuke Aguilar
Volunteer at Kirsten Bartel, New Covenant Community ChurchVolunteer at Kirsten Bartel, New Covenant Community Church