Benjamin Garcia
Brownsville,TX
Summary
Dynamic leader with a proven track record at Tex-US Substation Services LLC, adept in project management and client relations. Excelled in overseeing multiple projects, enhancing operational efficiency, and fostering teamwork. Achieved significant sales growth through effective upselling strategies. Skilled in POS system operation and building trust through exceptional service.
Overview
16
16
years of professional experience
Work History
Senior Project Director
Tex-US Substation Services LLC.
01.2020 - 08.2024
- Hired and managed consultants, contractors and sub-contractors to complete project tasks.
- Oversaw business operations and produced updated status reports outlining each project to meet milestones.
- Developed project control roadmap to guide various projects.
- Oversaw up to 5 projects simultaneously without sacrificing standards.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Maintained open communication by presenting regular updates on project status to customers.
Patrol Deputy Sheriff
Cameron County Sheriff Department
03.2017 - 12.2021
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Responded to emergency calls to provide assistance to citizens in need.
- Provided testimony in court proceedings.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
Advanced Repair Agent
Geek Squad - Best Buy
01.2013 - 08.2017
- Performed regular upgrades to update systems and improve operability.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed detailed repair and maintenance procedures for consumer products.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Restored data on computers and office machines.
- Assisted customers with technical support inquiries.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed and maintained automated teller machines in retail stores.
Consultation Agent
Geek Squad - Best Buy
01.2012 - 01.2013
- Listened carefully to customers and explained complex insurance information simply and concisely.
- Built rapport quickly and persuaded customers to buy without applying pressure.
- Worked with multiple carriers and offered customers best insurance options for specific needs.
- Responded to customer inquiries and requests regarding insurance, membership and financial products.
- Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Server/Bartender
Buffalo Wild Wings
01.2009 - 08.2011
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Education
In Progress (93 Credits) - Networking/Cyber Security
Texas State Technical College - Harlingen
Harlingen, TXHigh School Diploma -
Homer Hanna HIgh School
Brownsville, TX05.2007
Skills
- Client Relations
- Order Processing
- POS System Operation
- Product Recommendations
- Teamwork and Collaboration
- Retail Store Operations
- Store maintenance
- Upselling strategies
- Project Management
- Brand representation
- Product Demonstrations
- Flexible Schedule
Languages
Spanish
Professional Working
German
Elementary
Timeline
Senior Project Director
Tex-US Substation Services LLC.
01.2020 - 08.2024
Patrol Deputy Sheriff
Cameron County Sheriff Department
03.2017 - 12.2021
Advanced Repair Agent
Geek Squad - Best Buy
01.2013 - 08.2017
Consultation Agent
Geek Squad - Best Buy
01.2012 - 01.2013
Server/Bartender
Buffalo Wild Wings
01.2009 - 08.2011
In Progress (93 Credits) - Networking/Cyber Security
Texas State Technical College - Harlingen
High School Diploma -
Homer Hanna HIgh School
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