Benjamin Garrett
New York,NY
Summary
Proven leader at ActiveHealth Management/CVS Health, adept in coaching and Microsoft Office, enhanced team performance and client satisfaction through effective communication and adaptability. Recognized for exceeding key performance metrics and mentoring peers, showcasing reliability and multitasking excellence. Achievements include streamlining preauthorization processes and leading successful project completions.
Overview
18
18
years of professional experience
Work History
Senior Answer Team Consultant
ActiveHealth Management/CVS Health
01.2022 - Current
- Ensured compliance with industry regulations and company policies by completing all required trainings.
- Implemented best practices for knowledge sharing among team members, cultivating a culture of continuous learning.
- Played an integral role in successful project completion by coordinating resources, managing deadlines, and monitoring progress.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collaborated with clinicians to ensure client requests are completed efficiently and timely.
- Assisted with timesheets and time off requests for team members to ensure all needs are met.
- Participated in monthly client meetings to discuss best practices and areas of opportunities.
Customer Service Advocate
ActiveHealth Management/CVS Health
12.2006 - 01.2022
- Managed preauthorization calls from providers, members, and clients. Prioritizing urgent cases while maintaining attention to detail.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving issues swiftly
- Processed high volume electronic requests for preauthorization as a primary efax agent.
- Served as the point of contact for a major client handling authorization and denied claim concerns. Enrolled members in other internal programs offered to the client.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such verification of patient’s demographics, primary insurance and caller’s experience.
- Selected by management to mentor perspective team members at different sites on two separate occasions.
- Recognized as a Senior Customer Service Advocate.
Education
University of North Carolina At Greensboro
Greensboro, NCSkills
- Preceptor
- Coaching and Mentoring
- Teamwork and Collaboration
- Reliability
- Multitasking
- Microsoft Office
- Team Leadership
- Effective Communication
- Adaptability and Flexibility
Timeline
Senior Answer Team Consultant
ActiveHealth Management/CVS Health
01.2022 - Current
Customer Service Advocate
ActiveHealth Management/CVS Health
12.2006 - 01.2022
University of North Carolina At Greensboro
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