Benjamin Garrett
Goshen,OH
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
4
4
years of professional experience
Work History
Service Technician
Dayton Cincinnati Technical Solutions
09.2023 - 11.2024
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Cook
Larosas
01.2023 - 09.2023
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
Front End Team Member
Kroger
02.2021 - 01.2022
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
I.T. Academy
Live Oaks Career Campus
Milford, OH05-2024
Skills
- Time tracking
- Work order prioritization
- Diagnostics expertise
- Hand tools proficiency
- Complex repair planning
- Troubleshooting skills
- Service ticket accuracy
Timeline
Service Technician
Dayton Cincinnati Technical Solutions
09.2023 - 11.2024
Cook
Larosas
01.2023 - 09.2023
Front End Team Member
Kroger
02.2021 - 01.2022
I.T. Academy
Live Oaks Career Campus
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