Benjamin Gerst
Norton Shores,MI
Summary
High-energy facilitator planning to pursue a career in entrepreneurship with a strong personal background of leadership, delegation, conflict resolution, and teamwork. Talented at pursuing meaningful social interactions and making customers feel welcome. Diligent and experienced with detail-oriented and organizational tasks. Hardworking and adaptable individual with high standards and a consistently positive attitude.
Overview
5
5
years of professional experience
Work History
Insurance Agent
Liberty National Life Insurance Company
Grand Rapids, MI
01.2024 - Current
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Scheduled meetings with prospective clients to discuss available products and services.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
Assistant Director of Hospitality and Cleanliness
Chick-fil-A
Norton Shores, MI
01.2021 - 12.2023
- Created and maintained reports on operational performance metrics.
- Provided guidance to departmental staff in resolving customer complaints.
- Conducted training sessions on new processes or products for internal staff members.
- Led weekly meetings with department heads to review progress towards project milestones.
- Ensured compliance with safety regulations among all personnel.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Directed special projects and daily operations.
- Mentored new employees on industry practices and business operations.
- Produced and distributed memos, newsletters and other forms of communication.
Shift Leader
Chick-fil-A
Norton Shores, MI
01.2021 - 12.2023
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Evaluated employee performance, delivering individualized feedback and praise.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Assumed personal responsibility for implementation of new methods to improve quality of products and services proactively.
- Held performance reviews to identify and correct areas needing improvement.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Established team goals, reviewed employee work and mentored team members to improve performance.
Facilitator
Grand Haven Escape Room
Grand Haven, MI
06.2019 - 12.2021
- Maintained storage lists, files and logs for effective control of escape room tooling and booking.
- Operated office equipment and technology, including room monitoring systems, company social media and scheduling software.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Replenished inventory with focus on addressing customer needs.
- Organized storage in bins, floor, shelves and assigned areas according to product categories.
- Streamlined room setup and clue-assist processes, which led to increase in productivity for all employees.
- Kept detailed records of bookings and payments in company records, diligently managing room availability and record accuracy.
- Maintained and reset room configurations following bookings and group events with efficiency and speed.
- Effectively led parties of up to 8 people via intercom system through various rooms containing riddles, puzzles and clues with helpfulness and sociability.
Education
High School Diploma -
Calvary Christian High School
Fruitport, MI06.2021
Skills
- Supervision
- Team building
- Operational improvement
- Planning and coordination
- Communications
- Organization
- Customer service
- Relationship development
Accomplishments
- Consistently high academic achievement. Grade point average of 3.7, A honor roll 2 years, A-B honor roll 2 years.
- High school class Vice President for 3 out of 4 years.
- President, school chapter of National Honor Society, 2021
- 3rd place Winner of Muskegon Law Day Competition for 2019.
- Stage Manager and Technology Coordinator for school theatre program for over 3 years in high school.
- Team Manager for varsity soccer team in high school.
- Lead Photographer for varsity soccer and volleyball teams in high school.
- Sports Announcer/Commentator for varsity girls and boys basketball team in highschool
Hobbies
- Public Speaking
- Singing
- Percussion
- Political Theory
- Economics
- Theological Studies
- History
- Reading
- Fitness
- Science-fiction
- Photography
- Video and Photo enhancement/editing
Timeline
Insurance Agent
Liberty National Life Insurance Company
01.2024 - Current
Assistant Director of Hospitality and Cleanliness
Chick-fil-A
01.2021 - 12.2023
Shift Leader
Chick-fil-A
01.2021 - 12.2023
Facilitator
Grand Haven Escape Room
06.2019 - 12.2021
High School Diploma -
Calvary Christian High School
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