Benjamin Gifford
Englewood,CO
Summary
To seek and maintain full-time Safety Management position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Parts Advisor
Schomp BMW
02.2023 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
Parts Advisor
Audi Denver
04.2022 - 01.2023
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Implemented new processes that significantly improved order accuracy rates among team members over time.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
Manager Safety, Compliance, and Standards
Modern Aviation
07.2018 - 03.2022
- Standardized policy, procedures, and best practices across 23 locations to ensure compliance with FAA, ISBAH, and OSHA regulations, as well as legal requirements, by implementing comprehensive policies and training programs for staff members.
- Onboarded new employees with training and new hire documentation.
- Maintained all safety logs required by OSHA and the FAA.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Base Safety Coordinator
Sheltair Aviation
01.2016 - 06.2018
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
- Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
Education
Bachelor of Science - Business Management
University of Florida
Gainesville, FL12.2007
Skills
- Customer Service
- Problem-solving skills
- Improving customer satisfaction
- Operations Management
- Training and coaching
- Coordinating paperwork
- Complaint Handling
- Knowledge of OSHA Regulations
- Email Communication
- US Military Veteran
Timeline
Parts Advisor
Schomp BMW
02.2023 - Current
Parts Advisor
Audi Denver
04.2022 - 01.2023
Manager Safety, Compliance, and Standards
Modern Aviation
07.2018 - 03.2022
Base Safety Coordinator
Sheltair Aviation
01.2016 - 06.2018
Bachelor of Science - Business Management
University of Florida
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