Summary
Overview
Work History
Skills
Timeline
Generic

Benjamin Gilbert

Evergreen,CO

Summary

In my almost 20 years of working in the service industry, I have worked in every position a restaurant has to offer. I have always been quickly promoted to new roles and have often trained new staff. Customer service is always my top priority, and I thoroughly enjoy meeting and chatting with new guests. Having worked in many different restaurant concepts,(everything from fast food to fine dining) I have developed a strong competence in the mechanics of service, and am able to adjust to new restaurants styles quickly. Always ready to help when needed, and take on roles to help build a stronger service team!

Overview

12
12
years of professional experience

Work History

Restaurant Waiter /Trainer

Texas Roadhouse
01.2022 - Current
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Awarded employee of the month
  • Awarded trainer of the month
  • Top 10% upsale average
  • Top 2 in sales for the first quarter

Server / Trainer

Texas Roadhouse
05.2021 - 12.2021
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Performed closing server duties(checking peers sections, and BOH duties)

Restaurant Waiter /Bartender

Roosters Southern Kitchen
10.2019 - 04.2021
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Informed customers about daily and seasonal specials.
  • Met with chef to review daily specials and menu changes.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Restaurant Waiter

Sugar Creek
05.2018 - 09.2019
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Restaurant Waiter /Bartender /Trainer

Quaker Steak & Lube
05.2011 - 05.2018
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new servers on restaurant policies and procedures.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Skills

  • Restaurant Operation
  • Kitchen Staff Coordination
  • Guest Satisfaction
  • New employee training
  • Anticipating guests needs
  • Extensive bar knowledge
  • Sense of urgency
  • Time management
  • Multitasking

Timeline

Restaurant Waiter /Trainer

Texas Roadhouse
01.2022 - Current

Server / Trainer

Texas Roadhouse
05.2021 - 12.2021

Restaurant Waiter /Bartender

Roosters Southern Kitchen
10.2019 - 04.2021

Restaurant Waiter

Sugar Creek
05.2018 - 09.2019

Restaurant Waiter /Bartender /Trainer

Quaker Steak & Lube
05.2011 - 05.2018

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Benjamin Gilbert