Benjamin Gingras
Nashua,NH
Summary
Senior operations and business leader with full ownership of operations, finance, sales infrastructure, and marketing systems for a residential services company producing $8–12M in annual revenue. Proven track record of scaling operations, building systems from the ground up, and leading mixed W-2 and 1099 workforces across production, finance, sales, and marketing. Brings structure to founder-led environments by tightening margins, improving cash flow visibility, and creating repeatable processes that support sustainable growth.
Overview
5
5
years of professional experience
Work History
Director of Operations & Business Management
Marquis Roofing and Exterior Design
Bow, USA
05.2021 - Current
- Own end-to-end operations for a residential roofing and exterior contracting business, generating $8–12M in annual gross revenue.
- Lead and scale teams across 12 direct employees and 8 subcontractor crews, overseeing scheduling, production, quality control, and payout structures.
- Manage full P&L responsibility, including job costing, margin control, labor efficiency, and vendor pricing across asphalt, metal, rubber, and siding divisions.
- Built and standardized operational systems covering estimating, production tracking, crew pay, job-level profitability, and post-install QA.
- Direct all hiring, onboarding, performance management, and termination decisions for office staff, site supervisors, and field leadership.
- Oversee marketing and sales infrastructure, including CRM workflows, lead intake, pipeline tracking, financing programs, and close-rate optimization.
- Implemented financial controls and reporting cadence to support cash flow management, AR/AP visibility, and real-time operational decision-making.
- Act as the primary escalation point for high-risk jobs, customer disputes, schedule conflicts, and vendor issues, protecting margin and brand reputation.
Education
Master of Science - Industrial and Organizational Psychology
Southern New Hampshire University
Hooksett, NH07.2024
Bachelor of Science - Psychology
Coastal Carolina University
Conway, SC05.2021
Skills
- End-to-End Operations Management
- Multi-Crew Workforce Management, W-2 & 1099
- Production Scheduling & Capacity Planning
- Job Costing & Margin Control
- Full P&L Ownership
- Budgeting, Forecasting, and Cost Controls
- Cash Flow Management
- Pricing Strategy and Margin Optimization
- Sales Pipeline and CRM Optimization
- Operational KPI Development and Reporting
- Process Design and SOP Development
- Operational Scaling in Founder-Led Businesses
Accomplishments
• Led the restructuring of a founder-led business into a standardized, systems-driven operation capable of scaling to $8–12M in annual revenue
Timeline
Director of Operations & Business Management
Marquis Roofing and Exterior Design
05.2021 - Current
Master of Science - Industrial and Organizational Psychology
Southern New Hampshire University
Bachelor of Science - Psychology
Coastal Carolina University