Summary
Overview
Work History
Education
Skills
Timeline
Intern

Benjamin Gist

Buckley,WA

Summary

Versatile Assistant General Manager with Number years of experience overseeing daily Industry operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Overview

22
22
years of professional experience

Work History

Assistant General Manager

Sykart Indoor Racing
01.2014 - 09.2024


  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.

Lead Technician

Service Master Cleaning
02.2010 - 01.2014
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Monitored and enforced safety measures to mitigate hazards.
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Adhered to established policies and standards to safely complete projects.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and addressing concerns .

Assistant Manager

Sykart Indoor Racing
09.2002 - 10.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

Bachelor Of Arts - General Studies

Green River Community College
Auburn, WA

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Team leadership expertise
  • Employee relations
  • Training and development background
  • Food safety and sanitation
  • Employee scheduling
  • Customer relationship management (CRM)
  • Operations oversight
  • Budget control
  • Process improvements
  • Strategic planning skill
  • Vendor relationship management
  • Financial reporting
  • Customer retention
  • Process improvement
  • Procurement
  • Budgeting expertise
  • Marketing initiatives
  • Business operations
  • Team leadership strength

Timeline

Assistant General Manager

Sykart Indoor Racing
01.2014 - 09.2024

Lead Technician

Service Master Cleaning
02.2010 - 01.2014

Assistant Manager

Sykart Indoor Racing
09.2002 - 10.2009

Bachelor Of Arts - General Studies

Green River Community College

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Benjamin Gist