Benjamin Golsen
Alpharetta,GA
Summary
Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
5
5
years of professional experience
Work History
Server
Reynolds Lake Oconee
Greensboro, GA
06.2022 - Current
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared checks, itemizing total meal costs and taxes.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Trained new employees to perform duties.
- Followed health safety guidelines when preparing and serving food products.
- Presented menus and answered questions regarding items.
- Addressed complaints to kitchen staff and served replacement items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Operated POS terminals to input orders, and split bills.
Server
Made Kitchen & Cocktails
Alpharetta, GA
04.2020 - 12.2021
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
Delivery Driver
Papa Johns
Johns Creek, Georgia
01.2021 - 04.2021
- Processed shipment documents neatly and efficiently for each load.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Maintained accurate records of goods delivered and collected payments as required.
Education
Bachelor of Science - Psychology
Young Harris College
Young Harris, GASkills
- Food inspection
- Daily specials memorization
- Order delivery practices
- Table resetting
- Hostess support
- Team member support
- Shift management
- Point of sale (POS) system operations
- Menu presentation
- Order accuracy
- Food safety practices
- Dining area maintenance
- Dining crew workflow optimization
- Order management
- Guest engagement
- Allergy awareness
- Food running
- Point of sale operation
- Sales expertise
- Multitasking and organization
- Menu item recommendation
- Dining customer service
- Positive guest interactions
- Inventory management
- Exceptional customer service
- Suggestive selling
- Service prioritization
- Guest seating
- Food spoilage prevention
- Tableside etiquette
- Cleanliness standards
- High volume dining
- Food and beverage pairings
- Specials promotion
- Team collaboration
- Special dietary requirements
Timeline
Server
Reynolds Lake Oconee
06.2022 - Current
Delivery Driver
Papa Johns
01.2021 - 04.2021
Server
Made Kitchen & Cocktails
04.2020 - 12.2021
Bachelor of Science - Psychology
Young Harris College
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