Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Gray

AV Project Manager
Auburn,AL

Summary


Talented professional considered knowledgeable leader and dedicated problem solver. Brings 22 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Highly skilled in AV Integration deployments and support.

Overview

23
23
years of professional experience

Work History

Project Manager

Solutionz
02.2023 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for Large (500k +), Medium (100k to 500k) and Small (10k to 100k) fully AV integrated conference room spaces.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.

AV Helpdesk Support

Solutionz
02.2011 - 01.2023
  • Participated in pre-event walkthroughs with clients to discuss their specific needs and expectations from the AV setup.
  • Trained junior technicians on proper setup, operation, and maintenance of audiovisual systems, improving overall team efficiency.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Programmed and operated audio-visual equipment to support seamless live events.
  • Created and implemented technical support plans for audio-visual systems.
  • Streamlined audio-visual troubleshooting process, quickly resolving technical issues and minimizing downtime during presentations.
  • Provided exceptional customer service by responding quickly to client requests and concerns regarding audiovisual needs.
  • Collaborated with cross-functional teams to design and execute complex AV installations, meeting tight deadlines.
  • Ensured data security with regular system maintenance tasks including patching, updates, backups, and antivirus scans.

AV Helpdesk Support

InterCall
05.2002 - 02.2011
  • Participated in professional development opportunities to stay current on emerging technologies, industry trends, and best practices in helpdesk support.
  • Provided after-hours support to ensure continuous IT service availability during critical business periods or outages.
  • Collaborated closely with other departments to identify opportunities for technology improvements that could enhance overall business efficiency.
  • Ensured data security with regular system maintenance tasks including patching, updates, backups, and antivirus scans.
  • Facilitated smooth technology transitions during mergers or acquisitions by effectively integrating disparate systems into a unified infrastructure.
  • Coordinated with vendors for hardware/software upgrades or replacements when needed for optimal system functionality.

Education

Bachelor of Science - Business Administration

Troy University
Phenix City, AL
05.2001 -

Skills

    Project planning and development

    Project tracking

    Work flow planning

    Budgeting and forecasting

    Advanced problem solving

    Client rapport

    Critical design review

Timeline

Project Manager

Solutionz
02.2023 - Current

AV Helpdesk Support

Solutionz
02.2011 - 01.2023

AV Helpdesk Support

InterCall
05.2002 - 02.2011

Bachelor of Science - Business Administration

Troy University
05.2001 -

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Benjamin GrayAV Project Manager