Benjamin Green
Pensacola,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
EG America
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Increased revenue by cross-selling and upselling products and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Sales Associate
Kids Foot Locker
04.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier
Winn-Dixie Stores Inc.
10.2019 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Bachelor of Science - Computer Science
University of West Florida
11000 University Pkwy, Pensacola, FL 3251405.2026
High School Diploma -
Escambia High School
1310 N 65th Ave, Pensacola, FL 3250605.2022
Skills
- Guest Satisfaction
- Policy and Procedure Adherence
- Customer Data Confidentiality
- Retail Marketing
- Customer Complaint Resolution
- POS Systems and Ordering Platforms
- Verbal Communication
- Sales and Upselling
Accomplishments
Symposium: Green, B. (April, 2023). The Mysterious Philanthropist: Personifications of Economic Disparity. University of West Florida Scholars Symposium. Pensacola, FL. Faculty mentor: Mr. Stephen Watson.
Affiliations
- Association for Computing Machinery
Timeline
Customer Service Associate
EG America
06.2022 - Current
Sales Associate
Kids Foot Locker
04.2021 - 02.2022
Cashier
Winn-Dixie Stores Inc.
10.2019 - 03.2021
Bachelor of Science - Computer Science
University of West Florida
High School Diploma -
Escambia High School
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