Benjamin Griffin

Premises Technician

AT&T

03.2007 - 07.2024

Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
Enhanced system performance for clients through regular maintenance of network infrastructure and equipment.
Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
Prevented future service disruptions by identifying potential issues during routine maintenance checks and taking proactive measures to address them.
Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
Showcased problem-solving abilities by tackling complex technical challenges and finding innovative solutions to address customer needs.
Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.
Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
Ensured optimal service quality by conducting thorough inspections and tests after installations or repairs.
Contributed to company growth by consistently meeting or exceeding monthly performance targets for installations and repairs.
Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
Assisted in the development of new procedures or guidelines for improved work processes, contributing to increased productivity and effectiveness across the team.
Educated customers on how to use Type service.
Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
Maintained company vehicle and company equipment.
Installed and repaired Type and Type equipment.
Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
Installed and configured new devices and system components.
Responded to service requests during and after business hours.
Collaborated with other technicians to troubleshoot and resolve technical issues.
Managed and prioritized customer service requests to achieve prompt resolution.
Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Performed quality assurance on systems to confirm optimal performance.
Performed periodic system upgrades and maintenance to meet industry standards.
Coordinated installation of new users and relocations of existing users.
Provided training to customers to enhance use and understanding of network systems.
Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
Implemented training programs to improve knowledge and skills of new technicians.
Implemented security measures to protect network systems from unauthorized access and threats.
Installed wiring, cabling and networking hardware on customer premises.
Read blueprints and schematics to correctly place equipment.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Performed preventive maintenance of telecommunications equipment.
Worked closely with network administrators and server engineers to deliver quality service.
Researched and recommended network and data communications hardware and software.

Summary

Overview

Work History

Premises Technician

Education

N/a - N/a

Skills

Timeline

Premises Technician

N/a - N/a

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