Summary

Overview

Work History

Education

Skills

Benjamin Griffin

Timeline

Benjamin Griffin

Springfield,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

years of professional experience

Work History

Office Associate

State of Illinois

Springfield, IL

01.1999 - Current

Inputted data into computer systems in an accurate and timely manner.
Managed incoming and outgoing mail, including sorting, delivery, and pickup of packages.
Performed general office duties such as photocopying, faxing, scanning documents.
Resolved customer complaints via phone or email in a professional manner.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Processed data entry with paperwork, digiitally efficiently to support smooth office procedures.
Created and updated Microsoft Word spreadsheets to document and report with Microsoft products.
Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Dispersed incoming mail to correct recipients throughout office.
Received and distributed mail, letters and packages.
Broke down boxes for garbage and recycling.

Instacart Shopper

Instacart

Springfield, IL

01.2018 - 08.2019

Received daily delivery instructions and route assignments from dispatch.
Loaded, secured, and unloaded cargo in a safe and timely manner.
Adhered to all applicable traffic laws while driving delivery vehicle.
Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Responded promptly to emergency situations involving vehicles or personnel on the roadways.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Stayed up-to-date on changing local roads and construction areas that may affect routes.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Checked tires for proper inflation before leaving on each route.
Transported and safely delivered items to prevent damage or loss.
Navigated routes with relevant map programs and GPS systems.
Handled merchandise in accordance with product handling standards.
Performed pre-trip inspections of delivery vehicle according to company guidelines.
Managed inventory levels during deliveries by verifying load counts against shipping manifests.
Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Verified accuracy of items loaded onto truck against shipping documents.
Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Ensured accurate completion of all paperwork associated with deliveries.
Utilized street maps to plan and determine most efficient routes.
Delivered rush merchandise on tight schedules to meet customer targets.
Notified customers of delays to decrease calls to support.
Loaded trucks and safely secured merchandise to prevent damage during transportation.
Inspected vehicle and maintained gas, oil and water levels.
Verified deliveries against shipping instructions prior to delivering to customers.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Checked shipping papers to determine nature of load and presence of hazardous materials.
Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Kept accurate logs of all deliveries and trips.
Contacted customers prior to delivery to coordinate delivery times.
Determined optimal routes based on GPS application information and knowledge of local routes.
Inspected vehicles' condition, supplies and equipment before and after trips
Reviewed delivery documents and orders and reported errors to supervisor.
Checked loads against shipping papers to verify contents and identify special handling requirements.
Conducted pre-inspections to keep trucks reliable and well-maintained.
Reported delays and accidents to stations using telephones or two-way radios.

Customer Service Associate

Milward Brown

Springfield, IL

09.1998 - 12.1998

Provided information about products and services available to customers.
Demonstrated active listening skills when responding to customer questions and complaints.
Followed up with customers after purchase to ensure satisfaction.
Answered phone calls from customers promptly and courteously.
Provided accurate quotes for requested products or services.
Maintained knowledge of current sales promotions and new product releases.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Followed policies and procedures to meet or exceed established performance requirements.
Educated customers on special pricing opportunities and company offerings.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Promoted brand and marketing campaigns to create interest with customer.
Performed needs analysis and presented options based on findings to help customers make decisions.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Promoted available products and services to customers during service, account management and order calls.
Surpassed sales goals through implementation of successful marketing strategies.
Provided top quality control and eliminated downtime to maximize revenue.

Customer Service Associate

Campaign Tell

Springfield, IL

09.1998 - 10.1998

Provided information about products and services available to customers.
Demonstrated active listening skills when responding to customer questions and complaints.
Followed up with customers after purchase to ensure satisfaction.
Suggested product solutions based on individual customer needs.
Answered phone calls from customers promptly and courteously.
Provided accurate quotes for requested products or services.
Maintained knowledge of current sales promotions and new product releases.
Kept work area neat, clean, and well-stocked at all times.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Educated customers on special pricing opportunities and company offerings.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Improved customer service wait times to mitigate complaints.
Upheld quality control policies and procedures to increase customer satisfaction.
Promoted brand and marketing campaigns to create interest with customer.
Used collateral material and documents to share information about services, products and promotions.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Cook

Wendys Restraunt

Springfield, IL

07.1998 - 12.1998

Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Adhered to food safety standards when storing and preparing foods.
Cleaned kitchen equipment, surfaces, utensils and dishes.
Checked quality of ingredients before use in order to ensure freshness.
Ensured that all food was cooked at the correct temperature and stored correctly.
Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Provided guidance to junior cooks regarding food preparation methods and techniques.
Coordinated with wait staff to ensure timely delivery of meals to customers.
Followed established procedures and requirements for safe food handling, storage and service.
Operated grills, fryers and broilers to cook items to quality guidelines.
Wrapped, dated and labeled food items in storage for safety and freshness.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Used standardized recipes and other instructions to prepare food.
Grilled and deep fried various foods from meats to potatoes.
Replenished food items from inventory and rotated ingredients.
Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Retained consistent quality and high accuracy when preparing identical dishes every day.
Carried pans and trays of food to and from work stations, stove and refrigerator.
Managed portion control using correct utensils during preparation and plating.
Took inventory counts before and after shifts to complete food inventory or storage sheets.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Maintained clean and orderly appearance throughout kitchen and dining area.
Received and stored food and supplies.
Checked quality of food products to meet high standards.
Checked completed orders for correct quantity and quality.
Adhered to regulatory standards regarding safe and sanitary food prep.
Made meals in accordance with company standards and requirements.
Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Monitored temperatures of prepared food and cold-storage areas.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.

Chicken Factory Worker

Purdue Farms

Siler City, NC

03.1995 - 07.1998

Operated machinery to produce parts and products according to specifications.
Performed quality control checks on all products prior to packaging.
Followed safety protocols while operating equipment and handling materials.
Cleaned work areas and machines to maintain a safe and organized environment.
Communicated effectively with team members regarding tasks and progress.

Cook

Hardees Resturamt

Spring Lake, NC

03.1994 - 09.1994

Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Adhered to food safety standards when storing and preparing foods.
Cleaned kitchen equipment, surfaces, utensils and dishes.
Checked quality of ingredients before use in order to ensure freshness.
Ensured that all food was cooked at the correct temperature and stored correctly.
Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Coordinated with wait staff to ensure timely delivery of meals to customers.
Adjusted seasonings of dishes during cooking process in order to enhance flavors.
Inspected kitchens for sanitary conditions before the start of each shift.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Operated grills, fryers and broilers to cook items to quality guidelines.
Wrapped, dated and labeled food items in storage for safety and freshness.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Grilled and deep fried various foods from meats to potatoes.
Replenished food items from inventory and rotated ingredients.
Carried pans and trays of food to and from work stations, stove and refrigerator.
Managed portion control using correct utensils during preparation and plating.
Took inventory counts before and after shifts to complete food inventory or storage sheets.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Set up work stations prior to opening to minimize prep time.
Maintained clean and orderly appearance throughout kitchen and dining area.
Received and stored food and supplies.
Checked quality of food products to meet high standards.
Adhered to regulatory standards regarding safe and sanitary food prep.
Made meals in accordance with company standards and requirements.
Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Handled advanced thawing and food pre-preparation for upcoming meals.
Prepared variety of foods according to exact instructions and recipe specifications.
Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Executed proper techniques when preparing menu item ingredients.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Monitored temperatures of prepared food and cold-storage areas.

Cook

Burger King

Spring Lake, NC

01.1993 - 03.1994

Adhered to food safety standards when storing and preparing foods.
Cleaned kitchen equipment, surfaces, utensils and dishes.
Checked quality of ingredients before use in order to ensure freshness.
Ensured that all food was cooked at the correct temperature and stored correctly.
Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Adjusted seasonings of dishes during cooking process in order to enhance flavors.
Inspected kitchens for sanitary conditions before the start of each shift.
Organized storage areas for efficient usage of space.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Followed established procedures and requirements for safe food handling, storage and service.
Operated grills, fryers and broilers to cook items to quality guidelines.
Wrapped, dated and labeled food items in storage for safety and freshness.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Used standardized recipes and other instructions to prepare food.
Grilled and deep fried various foods from meats to potatoes.
Replenished food items from inventory and rotated ingredients.
Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Retained consistent quality and high accuracy when preparing identical dishes every day.
Carried pans and trays of food to and from work stations, stove and refrigerator.
Set up and performed initial prep work for soups, sauces and salads.
Managed portion control using correct utensils during preparation and plating.
Took inventory counts before and after shifts to complete food inventory or storage sheets.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Set up work stations prior to opening to minimize prep time.
Maintained clean and orderly appearance throughout kitchen and dining area.
Received and stored food and supplies.
Checked quality of food products to meet high standards.
Checked completed orders for correct quantity and quality.
Adhered to regulatory standards regarding safe and sanitary food prep.
Made meals in accordance with company standards and requirements.
Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Handled advanced thawing and food pre-preparation for upcoming meals.
Prepared variety of foods according to exact instructions and recipe specifications.
Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Executed proper techniques when preparing menu item ingredients.
Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Monitored temperatures of prepared food and cold-storage areas.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.

U.S. Army

CANNON CREW MEMBER

Fort Bragg, NC

10.1989 - 12.1992

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Planned and completed group projects, working smoothly with others.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Exceeded customer satisfaction by finding creative solutions to problems.

Education

Certificate Of Completion - Graphic Arts

Capital Area Vocational

Springfield, IL

05.1987

Skills

Planning and Organization