Summary
Overview
Work History
Education
Skills
Certification
Training And Workshops
Affiliations
Timeline
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Benjamin Grisham

Benjamin Grisham

Dublin,CA

Summary

SQS Quality Champion Shop Foreman at One Toyota of Oakland, with 26 years of automotive experience. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

30
30
years of professional experience
1
1
Certification

Work History

SQS Shop Foreman

AT One Toyota of Oakland
Oakland, CA
05.2018 - Current
  • Lead and mentor a team of 43 technicians, consistently driving high standards in diagnostics and repair quality.
  • Oversee operations to ensure alignment with Toyota’s standards, warranty requirements, and safety practices.
  • Work closely with Toyota Field Tech Supervisors and engineers to effectively troubleshoot and resolve advanced diagnostic challenges.
  • Directed technician growth programs, managed ASE certification prep, and scheduled manufacturer training.
  • Implemented strategies to enhance shop operations and elevate customer satisfaction scores.
  • Conducted regular meetings with staff members to discuss progress towards completion of projects.
  • Trained new employees on shop processes and procedures as well as operation of machines and equipment.
  • Ensure accurate timekeeping, manage time-off approvals, and enforce disciplinary measures as required.
  • Manage safety and compliance protocols, including hazardous waste scheduling, and the inspection of eyewash stations, fire extinguishers, exit signage, and first-aid kits.

Master Diagnostic Technician / Shop Foreman

Hayward Toyota
Hayward, CA
10.2006 - 05.2018
  • Oversaw daily shop operations as Foreman, Team Leader, and Dispatcher.
  • Diagnosed and repaired traditional and hybrid systems, including high-voltage battery replacements.
  • Delivered technician training sessions to enhance skill sets and knowledge.

Master Technician

Lexus
Pleasanton, CA
09.2001 - 10.2006
  • Specialized in hybrid diagnostics and customer service communication.
  • Mentored technicians and performed vehicle inspections and repairs.

Shop Foreman / Technician

Big O Tires
Dublin, CA
06.1995 - 09.2001
  • Led the highest-volume Big O Tires location nationally.
  • Managed inventory, scheduling, and technician training.
  • Performed full-service automotive diagnostics and repairs.

Education

Automotive Service Technician Apprenticeship -

Lexus
Irvine, CA
01-2002

Automotive Studies -

Las Positas College
Livermore, CA
01.1998

Skills

  • Leadership, coaching, training, and mentoring
  • Hiring, performance evaluation, and team building
  • Customer communication and service excellence
  • Shop management, scheduling, and time management
  • Problem solving and decision making
  • Process improvement and operational efficiency
  • Quality assurance, compliance management, and safety protocols
  • Documentation, reporting, and dealer management systems
  • Diagnostic software expertise and hybrid/EV diagnostics
  • Repair, maintenance, and vehicle inspections
  • Microsoft Office proficiency and basic computer skills
  • Multitasking abilities and materials handling

Certification

  • ASE Certified (9 courses: A1-A8, L1)
  • Toyota Certified Master Diagnostic Technician (01/2025)
  • Toyota Certified Parts Manager & Service Manager
  • Hybrid & Rav4 EV Certified
  • HV NiMH Battery Certification - Completed 04/14/11
  • EH&S Achievement: Completed EHM011 course

Training And Workshops

  • SMU Cox School of Business Executive Education / Toyota - Accelerate Program GM/Manager Training - Certified in Leadership & Development
  • Technician Recruiting, Onboarding, & Retention Workshop 2.0
  • Brand Protection
  • High Voltage NiMH Battery Prep & Packaging
  • Developing a Growth Mindset
  • Warranty Excellence
  • Toyota Instructor-Led Training: Completed 56 courses
  • Toyota Online Training: Completed 105+ courses
  • Continuous Manufacturer Training (Toyota & Lexus)

Affiliations

  • Coached competitive youth organized sports (football, soccer, basketball) since 2004.
  • Last coached Dublin High School Freshman Football team in 2023.
  • Developed teamwork, leadership, and discipline in athletes.

Timeline

SQS Shop Foreman

AT One Toyota of Oakland
05.2018 - Current

Master Diagnostic Technician / Shop Foreman

Hayward Toyota
10.2006 - 05.2018

Master Technician

Lexus
09.2001 - 10.2006

Shop Foreman / Technician

Big O Tires
06.1995 - 09.2001

Automotive Service Technician Apprenticeship -

Lexus

Automotive Studies -

Las Positas College

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