BENJAMIN GUSTAFSON
LEWISTON,IDAHO
Summary
Reliable and upbeat Customer Service and Sales, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
16
16
years of professional experience
Work History
Wireless Solutions Rep
Inland Cellular
06.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Helped other locations by working in their locations when they had staffing shortages.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Water Treatment Specialist
Culligan Water Conditioning Service
10.2019 - 03.2020
- While working this job I was responsible for going to peoples homes and providing them with water solutions to their problems. I did this by testing the water in their home and then offering solutions such as water softeners and reverse osmosis.
- I would be out in the community growing the brand through being involved in business groups and events in the community.
- I learned about building customer trust and how to be as professional as possible in a customers home, as well as phone skills in calling customers to set dates and appointments as well as answer any questions over the phone as I could.
- Performed water quality analysis, testing and verification.
Territory Manager
OSL Retail Services Inc
05.2018 - 10.2019
- I was in charge of recruiting and hiring sales personnel.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Trained and mentored sales representatives in sales techniques and strategies. I helped train and coach staff each week, to push them each week to be the best sales staff they could be, in both my locations as well as in three other states as well.
- I took care of time cards and building schedules, as well as dealing with any issues with staff.
- I spent time each week on the sales floor selling along side my teams while pushing and inspiring by example them to hit our daily, weekly, and monthly goals.
Activities Assistant/CNA
Johnson Memorial Care Center
11.2014 - 04.2018
- I worked with residents to provide entertainment and activities during their time at the center. This involved outings around town, games, and several other activities
- I helped resident get up each morning and be ready for their day, as well as helping them through out the day with different tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Sales Associate
RadioShack
11.2012 - 06.2014
- I worked on the sales floor helping customers understand and get the products that they wanted or were the most helpful to them. This involved several products involving electronics, cellular devices, and cellular service.
- I traveled to other, locations and would fill in for managers that needed breaks as well as helping my Manager with duties in our store this included opening and closing the store
- Helping in staffing and interviews, counting out the till, as well as inventory management where all part of my job.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Laborer
Tims Food Pride
02.2008 - 04.2010
- I stocked shelves and helped checkout customers
- This also involved helping customers take their groceries to their vehicles as well as stocking shelves.
Education
No Degree - Theater, Music, And Communications
University of Sioux Falls
Sioux Falls, SDHigh School Diploma -
Dawson-Boyd Secondary
Dawson, MN05.2010
Skills
- Farming (10 years)
- CNA
- Assisted Living
- Alzheimer's Care
- Recruiting
- Senior Care
- Interviewing
- Customer Relationship Management
- Client Needs Assessment
Timeline
Wireless Solutions Rep
Inland Cellular
06.2020 - Current
Water Treatment Specialist
Culligan Water Conditioning Service
10.2019 - 03.2020
Territory Manager
OSL Retail Services Inc
05.2018 - 10.2019
Activities Assistant/CNA
Johnson Memorial Care Center
11.2014 - 04.2018
Sales Associate
RadioShack
11.2012 - 06.2014
Laborer
Tims Food Pride
02.2008 - 04.2010
No Degree - Theater, Music, And Communications
University of Sioux Falls
High School Diploma -
Dawson-Boyd Secondary
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