Benjamin Gutierrez
San Antonio,TX
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Christus Trinity Clinic
San Antonio, TX
05.2024 - Current
- Responded to patient inquiries regarding billing or financial matters.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with preparing daily cash reports for accounting department.
- Actively participated in team meetings and training sessions.
- Collaborated with other departments to ensure quality customer service was delivered.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Scanned documents into electronic medical records system.
- Resolved discrepancies between hospital systems and third party payers.
- Created new patient accounts in EMR system as needed.
- Managed incoming faxes related to patient registration processes.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Facilitated communication between patients, staff members, and third party payers.
- Answered phones promptly in a professional manner.
- Collected co-pays and other payments from patients at time of service.
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Ensured accuracy of all data entered into computer system.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
Human Resources Clerk
US NAVY
Corpus Christi, United States
09.2021 - 05.2024
- Assisted in the security posture through force protection measures by creating 105 staff badges and door access privileges for 5 commands
- Conducted 70 Randoms Anti-terrorism Measures and responded to 200 security incidents/ alarms in mission critical areas and provided crucial information for investigations involving physical security
- Responded to 12 command emergencies providing security and traffic re-routing for ease of access to building for first responders
- Dedication 1000 hours for camera surveillance and review ensuring safety and security of all visitors and occupants, Provided accountability and maintenance for 5 vehicles worth $130,000
- Filled 100 government vehicle requests for mission essential transportation aboard Naval Air Station Corpus Christi and tenant commands
- Submitted mileage reports to the installation transportation office
- Supervised 70 personnel gains and transfers ensured the accurate processing of $50,000 in pay entitlements
- Reviewed, edited, and routed 100 daily Command Muster Reports and 120 individual articles of official Correspondence and instructions that supported clinical operations and care for 13,000 beneficiaries across four clinics
- Coordinated accurate entry of Reserve Medical Corps, Medical Service Corps, and Nurse Corps annual training requests into Navy Reserve Order Writing System and streamlined check-in/ check-out process for 50 reservists
- Conducted five career development boards and ensured proper documentation into Career Information Management System
- Coordinated 10 contract extensions for Sailors that aligned Projected Rotation Dates with Soft End of Active Obligation Service dates to enhanced command billet distribution and improve career negotiation leverage for Sailors
- Guided completion of 280 training requirements for 26 Sailors
- Efforts ensured the Directorate recognized with highest training compliance throughout the command.
- Provided feedback to trainers regarding the effectiveness of their sessions.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Updated existing curriculums based on changes in technology or industry standards.
- Monitored participants' progress during the training session.
- Compiled data from evaluations for use in preparing reports detailing course outcomes.
- Ensured that all necessary equipment was available prior to a session commencing.
- Coordinated with subject matter experts to develop effective training content.
- Assisted in designing, developing, and implementing new training methods and techniques.
- Evaluated employee performance before, during, and after training sessions.
Student
US NAVY
San Diego, United States
11.2020 - 09.2021
- Attended school to become a Independent Duty Corpsman
- Studied general science and physiology of the body in order to better understand what common things there are to look out for in an individual who is within the spectrum of bring healthy as opposed to someone who you might suspect is feeling ill
- Learned about medication and its effects on the body
- Learning what they are supposed to do and what to do if they are not providing the expected outcome
- Studied basic functions of the body such as learning about cranial nerves and how to determine if one or multiple are not functioning as they are supposed to
- Took lessons in radiology and how to read and X-ray to determine what abnormalities are found in the body
- Worked with others to study and progress through the course.
General Duty Hospital Corpsman
US NAVY
Pearl Harbor, United States
04.2017 - 11.2020
- Managed a workcenter that saw 503 patients for sick call and periodic health assessments, administered 521 vaccinations, and performed 86 specialty exams
- Planned and executed 14 dental and audio van visits
- Directly contributed to a command readiness of 94 percent and a hearing conservation program assessment of 98 percent
- As Maintenance Workcenter Supervisor, he led his department and assisted with the execution of another departments maintenance plan
- Ensured the completion of 119 maintenance checks, 104 equipment validations, and 81 spot checks for the divisions
- Led 8 personnel in two divisions through 3 force revisions and ensured 100 percent on-time maintenance completion
- His department was assessed to be above standard during inspection
- Instructed CPR classes for 57 Sailors, 20 bi-weekly stretcher bearer training sessions, and 16 basic first aid training sessions
- Directly contributed to mission readiness through 163 first aid and stretcher bearer qualifications
- Additionally, he played a vital role in Medical Training Team and leading four members through crucial certification two months early
- While forward deployed he assisted in the treatment of a foreign national who suffered a head injury on a fishing boat
- Acted quickly with a small boat rescue team to retrieve patient and ensure his safety back to the ship where he received treatment for 5 days prior to releasing patient to the South American authorities to continue to receive proper care
- Participated as medical coverage for flight operations which consisted of counter drug operations in South America.
General Duty Corpsman
US NAVY
Ginowan, Japan
04.2014 - 04.2017
- Led four Sailors, two civilians, one Master Labor Contractor in the delivery of quality healthcare for over 3,000 beneficiaries through outstanding administrative support of the three providers through effective schedule coordination
- Efforts resilted in Branch Medical Clinic Kinser achieving the 2016 Surgeon General's Blue 'H' Silver Eagle award
- Maintained 22 departmental training records increasing Staff Education and Training inspection compliance above 95%
- Coordinated the seamless transition of 75 government computers valued over $50,000, ensuring proper equipment functionality at a new facility that resulted in minimal disruption in patient care during a $6,500,00 major clinic renovation
- Created a comprehensive quarterly short range training plan for BMC Kinser's corpsmen to increase clinical skills and Navy Professional knowledge.
Education
High school diploma or equivalent -
The Preuss School UCSD
06.2008
Skills
- Materials Organization
- Employee Coaching
- Program Management
- Curriculum Planning
- Student Engagement
- Online Instruction
- Lesson Planning
- Classroom oversight
- Materials Preparation
- Course Development
- Course materials and supplies
- First Aid
- Public Speaking
- New Hire Training
- Subject matter expertise
Affiliations
- Honorable Discharge from Naval Service
Languages
Spanish
Native/ Bilingual
Certification
- BLS Certified
- TCCC Cetified
- Level 1 OC certified
Timeline
Patient Access Representative
Christus Trinity Clinic
05.2024 - Current
Human Resources Clerk
US NAVY
09.2021 - 05.2024
Student
US NAVY
11.2020 - 09.2021
General Duty Hospital Corpsman
US NAVY
04.2017 - 11.2020
General Duty Corpsman
US NAVY
04.2014 - 04.2017
High school diploma or equivalent -
The Preuss School UCSD
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