Benjamin Gutierrez
Florence,NJ
Summary
Diesel Mechanic & Shop Foreman with a proven track record at R&L Carriers, excelling in process improvements that boosted productivity and minimized downtime. Skilled in preventive maintenance and auto diagnostics, I foster strong team collaboration and customer relationships, ensuring high-quality service and adherence to safety protocols. Bilingual and self-motivated, I drive operational excellence.
Overview
16
16
years of professional experience
Work History
Shop Foreman
R&L Carries
04.2023 - Current
- Mentored junior staff, providing training on equipment usage and repair techniques.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Coordinated scheduling of repairs and maintenance for fleet vehicles, optimizing resource allocation.
- Oversaw daily shop operations, ensuring efficient workflow and adherence to safety protocols.
- Coordinated workflow among staff, optimizing resource allocation for equipment repairs and maintenance.
- Trained new employees on operational procedures and equipment usage, enhancing team productivity.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Used hand and power tools, equipment, and instruments accurately.
- Collaborated with management to establish performance metrics that enhanced accountability within the team.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Cultivated professional working relationships with peers and supervisors.
- Managed project timelines to ensure work was completed on schedule and within budget.
- Supervised daily shop operations, ensuring adherence to safety protocols and efficiency standards.
- Developed training materials that streamlined onboarding processes for new hires, fostering a knowledgeable workforce.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
Diesel Mechanic
Ryder Truck Renal
01.2014 - 03.2023
- Lead Tech for 5 Years
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs
- Installed new systems and components in vehicles
- Completed checklist of fluid levels, air filter, tire pressure and more as part of service orders
- Troubleshot and diagnosed problems with brakes, steering and transmissions
- Performed preventative maintenance on engines, transmissions, tires and other vehicle systems
- Discussed repairs with customers and advocated for vehicle safety
- Provided outstanding customer service
- Kept site work safe and in line with budget, schedule and applicable building codes
- Attended monthly safety meetings to ensure machine operation safety
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Communicated with vendors regarding back order availability, future inventory and special orders
- Responded to customer requests for products, services and company information
- Maintained positive relationships with all customers
- Followed company procedures to maintain work environment in neat and orderly condition
Technician
Walmart
01.2010 - 01.2013
- Changing tires on automobiles
- Changing oil changes
- Customer Services
- Cashier
- Stocker
Education
High School Diploma -
Pennsauken High School
Pennsauken, NJCertification -
Lincoln Technical Institute
Philadelphia, PA2012
Skills
- Vehicle checklists
- Preventive and reparative maintenance
- Auto diagnostics
- Inspection procedures
- Documentation
- Brake systems
- Fluid adjustments
- Oil changes
- Current medical card
- Bilingual Spanish/English
- Good judgment
- Strong team player
- Good communication skills
- Good multitasker
- Basic computer skills
- Safety procedures knowledge
- Safety knowledge
- Technical school training
- Effective at multi-tasking
- Project management skills
- Working night shift
- Strong written and verbal communication skills
- Internet research
- Works well independently
- Power and hand tools
- Customer relationship building
- Knowledge of manufacturing standards/regulations
- Have own tools
- Hand/power tools
- Machine servicing
- Self-motivated
- Driving commercial vehicles
- Strong mechanical skills
Timeline
Shop Foreman
R&L Carries
04.2023 - Current
Diesel Mechanic
Ryder Truck Renal
01.2014 - 03.2023
Technician
Walmart
01.2010 - 01.2013
High School Diploma -
Pennsauken High School
Certification -
Lincoln Technical Institute