BENJAMIN HADJAH
ACCRA,Ghana
Summary
Career development focused on leveraging skills in information technology and communication within a dynamic corporate environment. Proven ability to collaborate effectively in teams while demonstrating leadership and organizational capabilities. Committed to tackling challenges and driving results through proactive engagement and hard work.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
Consolidated Bank Ghana Limited
Accra, Ghana
07.2022 - Current
- Accept cash or money orders deposited by customers, credit customers' accounts, and issue receipts and statements.
- Pay money to, or credit accounts for, customers according to advice slips, cheques, or other banking documents, and debit appropriate accounts.
- Conduct foreign currency transactions for overseas travelers.
- Balancing and replenish ATM cash.
- Answer customer inquiries.
- Identify customer needs, and refer customers to appropriate banking services and specialists.
- Open and close customer accounts upon request.
Officer Digital Helpdesk/Inbound/outbound
Consolidated Bank Ghana Limited
07.2021 - 07.2022
- Support customers and branches on all digital banking related issues.
- Help resolve all customer and branch inquiries related to digital banking.
- Monitoring of all ATMs and notifying ATM custodians, through the appropriate channels, during ATM down times for prompt resolution.
- Support processes to ensure that ATMs are up and working 24/7.
- Liaise with IT support to ensure that all digital banking interfaces are up and running 24/7.
- Help implement the standards required by International Card schemes like MasterCard & Visa International.
- Activation of GH-Link Cards and Mastercard.
- Assist customers in Mobile Pin Reset, Internet banking, inquiries.
Inbound/Outbound Sales Officer
Consolidated Bank Ghana Limited
04.2019 - 07.2021
- Resolve issues raised by customers within the turnaround time.
- Build and maintain relationship with clients through interaction on the telephone and web platforms using collated reports and follow-ups of customer queries.
- Ensure that high customer service standards are maintained in line with the business.
- Offer product and investment advice via telephone and online to customers.
- Respond to inbound enquiry and information request by providing adequate information to customer enquiries.
- Ensure accurate documentation of customer/caller identity and feedback to facilitate management data request.
- Identify and promptly escalate urgent customer related issues and consistently.
- Collaborate with other departments to undertake various outbound campaigns.
- Stay up to date on all CBG products and services.
- Manage the service desk portal by providing first line support for all IT issues and requests to staff in a timely manner.
- Promote and protect the CBG brand while interacting with customers.
- Ensure the strict adherence to service standards and update product information of the bank.
- Perform other duties that may be assigned from time to time.
Cash Operative
Consolidated Bank Ghana Limited
Koforidua
06.2016 - 03.2019
- Organizing and count cash thoroughly with the supervision of the head teller and the operations manager to shrink wrap and make deposit at the Bank of Ghana on behalf of the bank.
- Register customers on an E-zwich smart card.
- Receive bulk deposits.
- Maintain and receive custody of petty items supplied to the branch safely.
- Organize and file documents of the branch for future reference.
- Member of the team for the collection of school fees for the various tertiary institutions and secondary cycle.
Service personnel at office of the procurement officer
Kwahu West Municipal Assembly
01.2011 - 01.2012
- Supported the Municipal Assembly to collect property rates from house owners.
- Provide education to the public as to how to pay property rate to the assembly.
- Support the procurement office at the assembly for administrative duties.
Education
Bachelor of Science - Administration (Procurement and Logistics major)
Ghana Technology University College
Koforidua Campus01.2020
HND - Purchasing and Supply
Koforidua Polytechnic (Technical University)
Koforidua01.2011
West African Senior School Certificate Examination - WASSCE PRIVATE EXAMS
The Lincoln Senior High School
Accra new Town01.2007
Skills
- Computer application Packages
- Microsoft Office (Word, Excel, PowerPoint, Access, etc)
- E-zwich software
- Avaya Software
- Telephone Etiquette
- EPS Internet banking
- EPS cards
- E-request
- Momo platforms such as
- 924# and
- 170#
- Good communication skills
- Excellent report writing
- Team building skills
- Adequate team playing
- Multitasking abilities
- Positive work ethics
Accomplishments
- Commendation from a customer who posted me on Facebook for exceeding my expectation.
- Consolidated Bank Ghana commended for a good job done bringing excitement and joy to the whole Bank.
- Due to the hard work and positive attitude towards work, the Koforidua management selected me as the E-zwich enrolment officer. I enrolled over 600 recruits within two weeks’ period which made the Koforidua branch the highest E-zwich card enroller for the year 2018.
References
- Naa Sackley Quaye-Masoperh, Branch Manager, CBG Darkuman Branch, 0501300870
- Mr. George Asirifi, Regional branch Operations Manager, CBG Branch Operations, 0247310805, 0263009181
Activities
- Member Judicial committee of the Student Representative council (SRC) disciplinary board at the Koforidua Polytechnic now Technical University.
- Class representative HND III at the Koforidua Polytechnic now Technical University.
Languages
English
First Language
Timeline
Customer Service Officer
Consolidated Bank Ghana Limited
07.2022 - Current
Officer Digital Helpdesk/Inbound/outbound
Consolidated Bank Ghana Limited
07.2021 - 07.2022
Inbound/Outbound Sales Officer
Consolidated Bank Ghana Limited
04.2019 - 07.2021
Cash Operative
Consolidated Bank Ghana Limited
06.2016 - 03.2019
Service personnel at office of the procurement officer
Kwahu West Municipal Assembly
01.2011 - 01.2012
Bachelor of Science - Administration (Procurement and Logistics major)
Ghana Technology University College
HND - Purchasing and Supply
Koforidua Polytechnic (Technical University)
West African Senior School Certificate Examination - WASSCE PRIVATE EXAMS
The Lincoln Senior High School
Similar Profiles
BENJAMIN NIMAKO OWUSUBENJAMIN NIMAKO OWUSU
Supervisor- Hospital Operations at CONSOLIDATED BANK GHANA LIMITEDSupervisor- Hospital Operations at CONSOLIDATED BANK GHANA LIMITED
CAROLINE F. A. BOATENGCAROLINE F. A. BOATENG
Clearing Officer at Consolidated Bank Ghana LimitedClearing Officer at Consolidated Bank Ghana Limited
Ababio OkyereAbabio Okyere
Analyst Ethics and Conduct Advisory (Compliance) at Consolidated Bank Ghana LimitedAnalyst Ethics and Conduct Advisory (Compliance) at Consolidated Bank Ghana Limited
Akosua Serwaa AntwiAkosua Serwaa Antwi
Internal Audit, Supervisor at Consolidated Bank Ghana LimitedInternal Audit, Supervisor at Consolidated Bank Ghana Limited
SAMUEL APPIAHSAMUEL APPIAH
Team Leader at Oral Bible Translation ProjectTeam Leader at Oral Bible Translation Project