Benjamin Halem
New York,Oceanside
Summary
Cybersecurity graduate with robust IT foundation and practical experience in technical support, endpoint protection, and remote management. Proficient in troubleshooting, ticketing systems, and security tools. Actively pursuing CompTIA Security+ certification to enhance technical expertise in cybersecurity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Specialist
Boston Consulting Group (BCG)
02.2025 - Current
- Provided white-glove support to staff and consultants in a high-demand environment
- Resolved technical issues across hardware, software, and video conferencing platforms
- Maintained IT operations using ServiceNow and supported across multiple BCG sites
IT Help Desk Specialist
Power-Flo Technologies
09.2024 - 02.2025
- Delivered IT support via phone, email, and in person for hardware, software, and network issues
- Managed tickets in HaloPSA, used NinjaRMM, and administered Microsoft 365 and Duo MFA
- Assisted in endpoint security with SentinelOne and Proofpoint
MIS Intern
NYC Economic Development Corp
07.2022 - 05.2023
- Supported daily IT operations, including laptop imaging, hardware replacement, and user support
- Managed inventory via Asset Panda and resolved tickets using Tack-IT system
Information Security Analyst Intern
Mount Sinai South Nassau
06.2021 - 06.2022
- Supported security ticket triage, file access issues, and Active Directory permissions
- Observed operations in firewalls, email filtering, and endpoint security platforms
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
01.2023
Associate of Applied Science - Information Technology
Nassau Community College
01.2021
Skills
- Security Tools: SentinelOne, Proofpoint, Okta MFA, Firewalls, Email/Web Filtering
- Systems: Windows, macOS, Linux Active Directory Microsoft 365 Admin
- Tools: ServiceNow, HaloPSA, NinjaRMM, Asset Panda
- Networking: TCP/IP, DNS, DHCP, VPNs Basic IDS/IPS understanding
Certification
- Google Cybersecurity Professional Certificate, 2023
- Cybersecurity Certificate – Nassau Community College, 2021
- CompTIA Security+ (In Progress)
Timeline
IT Specialist
Boston Consulting Group (BCG)
02.2025 - Current
IT Help Desk Specialist
Power-Flo Technologies
09.2024 - 02.2025
MIS Intern
NYC Economic Development Corp
07.2022 - 05.2023
Information Security Analyst Intern
Mount Sinai South Nassau
06.2021 - 06.2022
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Associate of Applied Science - Information Technology
Nassau Community College
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