Benjamin Hartelt

-2006-2010: English Language and Reading Literacy Teacher. Teaching 9th and 10th grade English literature and reading comprehension, I helped to increase student literacy rates by implementing targeted reading strategies and essay writing skills in general and individualized instruction plans.

-2010-Present: Government/Economics teacher. This is by far my favorite class because I get to work with 12th grade seniors and help them prepare for their own future success. I have been able to stimulate curiosity and interest in how the world works through hands-on and personalized activities focusing on the functions of the United States government and the free market economic system.

-2007-Present: Student Activities Director and Leadership Teacher. During the last 17 years, I have led the students activities class in the planning, organizing, logistical preparation, and carrying out of the Homecoming Week celebrations, the school Prom, and all of the dozens of other school activities throughout the school year intended to promote community, school pride, and fun.

In all of these teaching responsibilities, I have been able to support students' physical, mental, and social learning and development through classroom lessons and school activities.

I have organized and supervised extracurricular activities such as field trips that enriched students' learning experiences outside the traditional classroom setting. We have taken field trips to the California State Capitol Building and Old Town Sacramento. We have taken a historical walking tour through San Francisco. We have taken a physical and human geography field trip to Armstrong Woods and Bodega Head.

I have participated in dozens of parent teacher conferences to discuss the development of students and increase the needed support. This has required me to be effective at communicating with all age groups and all manner of people for almost two decades.

References:

Monica Baldenegro, Principal Calistoga High School

707-942-6278

mbaldenegro@calistogajusd.org

Randy Burbank, Vice Principal Calistoga High School

707-942-6278

rburbank@calistogajusd.org

Louise Owens, Athletic Director Calistoga High School

707-972-5608

lowens@calistogajusd.org

• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Secured vehicle to tow truck and checked all attachments for safe operation.
• Completed preventive maintenance checks and basic repairs to vehicles.
• Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
• Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
• Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
• Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
• Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

• Addressed customer needs and made product recommendations to increase sales.
• Worked effectively serving college age young adults in an environment where customers demonstrated entitlement and disrespect. This was a high stress environment when inebriated college students would flood the store late at night and behave in a hostile manner.
• Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
• Performed cash, card and check transactions to complete customer purchases.
• Worked flexible schedule and extra shifts, including graveyard, to meet business needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Greeted customers entering store and responded promptly to customer needs.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Answered questions about store policies and addressed customer concerns.