- I enjoy learning about the Windows interface and expanding my technical skills through hands-on practice, including supporting upcoming Windows recovery for multiple computers at my church
- I regularly assist my parents and grandparents with technology and everyday needs, which has strengthened my patience, communication, and ability to explain technical steps clearly
- Gaming, including strategy games like Magic: The Gathering, has helped me develop strong problem-solving skills, focus, and the ability to think through challenges step-by-step
- I enjoy reading and continuous learning, especially topics related to technology, troubleshooting, and improving digital confidence for others
- Volunteering at my church allows me to support my community while building technical experience and reliability in a service-focused environment
Benjamin Haugen
Client Support Representative
Peoria,AZ
Summary
Calm, compassionate support professional with technical coursework and hands-on troubleshooting experience. Skilled at guiding users through solutions in simple, reassuring language, learning new technology quickly, and working independently in remote environments. Dedicated to delivering positive, supportive experiences as a remote help desk team member.
Overview
3
3
years of professional experience
Work History
Certified Care Giver
Orchard Pointe Assisted Living
08.2024 - Current
- Provide daily support to senior clients, delivering calm, compassionate assistance and resolving needs quickly while maintaining dignity and assisting residents with daily living activities, ensuring comfort and dignity.
- Communicated clearly with clients and families, explaining steps and solutions in simple, understandable language.
- Managed multiple requests at once, prioritizing urgent issues and documenting care activities accurately.
- Provided emotional support to residents and families, fostering a compassionate environment.
- Assisted disabled clients to support independence and well-being.
- Demonstrated patience in high-stress or emotionally challenging situations, de-escalating concerns and maintaining professionalism.
- Built long-term rapport, resulting in consistent positive feedback and client retention.
- Assisted clients with basic technology, including phones, tablets, video calls, and online appointments.
- Monitored vital signs and reported changes in health to nursing staff.
- Engaged residents in recreational activities to promote social interaction and mental stimulation.
- Provided end-of-life care with dignity and compassion while maintaining open communication channels with family members throughout the process.
Certified Care Giver
Elder Tech Support Advocate
01.2022 - 05.2025
- Served as the primary at-home technical support resource, independently diagnosing and resolving hardware, software, and connectivity issues across multiple devices.
- Configured and maintained cable and TV systems, including equipment setup, network pairing, and troubleshooting service outages and signal problems.
- Provided ongoing iPhone support by installing apps, managing settings, restoring the device after lockouts or bricking, and coordinating repeated screen repairs to ensure full functionality.
- Installed and configured a Google Home system, integrating voice-assistant features, Wi-Fi connectivity, and routine automation while ensuring stable performance.
- Delivered step-by-step technical guidance to a non-technical user, demonstrating the ability to translate complex instructions into clear, user-friendly support.
- Performed device updates, basic resets, and account recovery tasks, maintaining security and preventing data loss through careful troubleshooting.
- Utilized digital tools to organize appointments, reminders, and communication, showing proficiency with cloud-based platforms and comfort adapting to new technologies quickly.
- Resolved most technical issues without external assistance, highlighting strong problem-solving skills, persistence, and the ability to work independently in a home-based environment.
Certified Care Giver
The Woodmark at Sun City
05.2022 - 06.2023
- Assisted residents with daily living activities, ensuring comfort and dignity.
- In my role as a caregiver, I communicated with seniors and their families on a daily basis, providing clear instructions and reassurance while resolving concerns calmly and respectfully.
- I regularly managed multiple requests at once, prioritizing urgent needs and following established procedures to ensure reliable and timely support.
- I documented all client updates accurately using scheduling and communication tools, demonstrating strong attention to detail and consistent follow-through.
- When clients became confused, upset, or overwhelmed, I de-escalated situations by listening patiently, asking clarifying questions, and guiding them step-by-step toward a solution.
- I worked independently in a home-based environment, staying organized, maintaining confidentiality, and completing tasks without direct supervision.
- I supported clients in using technology to stay connected, which strengthened my ability to explain unfamiliar processes in simple terms to non-technical users.
Education
Associate of Arts - Information Technology
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZ05-2023
Skills
- Customer Support & De-Escalation:
Calm, patient communication with the ability to reassure and resolve concerns professionally - Clear Technical Guidance:
Skilled at explaining steps in simple, understandable terms for non-technical users - Technical Troubleshooting:
Experience setting up and resolving issues with smartphones, TV/cable systems, apps, and smart-home devices
- Fast Learner & Adaptable:
Quickly picks up new software and tools and can troubleshoot unfamiliar issues confidently - Remote Work Independence:
Reliable in a home-based setting with strong time management, self-direction, and digital communication skills
Interests
Accomplishments
- Provided remote and in-home technical support to seniors aged 65–95, specializing in consumer electronics, voice assistants, and smart-home integration for aging-in-place clients
- Configured and troubleshot streaming devices (Roku, Fire TV, Apple TV), smart TVs, and audio systems, enabling clients to reliably watch favorite shows, family videos, and telehealth appointments
- Installed, set up, and taught non-technical seniors to use voice assistants (Amazon Alexa, Google Nest, Apple HomePod) for medication reminders, family calls, lights, thermostats, and emergency alerts
- Designed and implemented simple, senior-friendly smart-home ecosystems (lights, doorbells, locks, cameras, fall-detection sensors) using Alexa, Google Home, and Apple HomeKit platforms; reduced caregiver check-in frequency by an average of 40%
- Delivered patient, plain-English remote support via phone, FaceTime, Zoom, and TeamViewer, walking clients through steps at their own pace and repeating instructions without frustration
- Created personalized one-page picture guides and voice-command cheat sheets that clients could keep next to their devices, dramatically reducing repeat calls
- Integrated medical alert systems, remote health monitoring devices, and video doorbells with existing smartphones and tablets for clients with limited mobility or vision
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementFlexible work hoursHealthcare benefitsWork from home optionPaid sick leave401k matchStock Options / Equity / Profit SharingCertification
AZ Certified Caregiver
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Ios Mobile
Windows 11
Microsoft Office
Apple
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Certified Care Giver
Orchard Pointe Assisted Living
08.2024 - Current
Certified Care Giver
The Woodmark at Sun City
05.2022 - 06.2023
Certified Care Giver
Elder Tech Support Advocate
01.2022 - 05.2025
Associate of Arts - Information Technology
Maricopa Community Colleges, Glendale Community College