Benjamin Hayes
Tyler,TX
Summary
Knowledgeable Systems Administrator with robust background in managing complex IT infrastructures and ensuring system reliability. Skilled in implementing effective solutions and optimizing network performance. Demonstrated expertise in troubleshooting, system upgrades, and security protocols
Overview
7
7
years of professional experience
1
1
Certification
Work History
Systems Administrator
Henry & Peters P.C.
07.2022 - Current
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Configured and tested Windows Server operating systems with roles features.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Improved system performance by implementing server upgrades and hardware replacements.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Increased network stability by proactively analyzing performance metrics and addressing potential bottlenecks before they impacted users'' experience.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Led large-scale infrastructure projects to successful completion, coordinating resources across departments for seamless integration into existing systems environments.
- Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
NOC Engineer
Codex Techworks
07.2021 - 07.2022
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Updated internal customers regarding open tickets and status of resolutions.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.
- Exceeded SLA standards for response times and problem resolution.
- Ensured smooth data migrations by coordinating with relevant stakeholders and developing comprehensive project plans.
- Contributed to the continuous improvement of team processes, identifying areas for optimization and recommending innovative solutions.
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
Help Desk Manager/Lead
Intelinet Systems
02.2019 - 06.2021
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Recruited, trained and supported help desk technicians and representatives.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Managed help desk consisting of 10 employees and conducted performance evaluations.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Intern IT Tech
Sundown Solutions
05.2018 - 09.2018
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Explored new technologies and approaches to streamline processes.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Associate of Applied Science - Information Systems Support & Administration
Trinity Valley Community College
Athens, TX12.2018
Skills
- Technical & Security Expertise
- Leadership & Project Management
- Communication & Collaboration
- Problem Solving & Vendor Management
- Anti-Virus
- Backups
- Cloud Administration
- Languages
- Networking/Firewalls/Switches
- Operating Systems
- Virtualization
- VPN
Willing To Commute
DFW Area
Certification
- CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
- HIPAA
Timeline
Systems Administrator
Henry & Peters P.C.
07.2022 - Current
NOC Engineer
Codex Techworks
07.2021 - 07.2022
Help Desk Manager/Lead
Intelinet Systems
02.2019 - 06.2021
Intern IT Tech
Sundown Solutions
05.2018 - 09.2018
Associate of Applied Science - Information Systems Support & Administration
Trinity Valley Community College
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