Benjamin H. Brower
Springfield,IL
Overview
8
8
years of professional experience
Work History
HR Manager
AMC Showplace 12
Springfield, IL
08.2023 - 04.2026
- Over saw daily theatre operations.
- Performed opening, closing, and daily administrative tasks.
- Managed staff. Ensured all associates were on time for scheduled shifts and in proper dress code, ensured they completed all necessary daily tasks all while maintaining a high guest service standard and a fun and inviting environment for both our guests and employees.
- Kept track of staffing levels. Ensured the building was properly staffed at all times depending on current and upcoming releases. Developed a training plan for all new hires to ensure they were setup for success. Kept a low turnover rate.
- Managed time off requests for crew and created the weekly crew schedule that best used payroll and attendance estimates.
- Managed company training reports. Kept a 100% training completion score. Our theatre held the number one spot in our marketplace for just over a year.
- Performed cash handling and shift closeouts.
- Performed troubleshooting on projector equipment when technical situations arose.
- Delivered high-quality guest service by addressing guest needs, resolving concerns, and ensuring a positive experience.
Crew Leader
AMC Showplace 12
Springfield, IL
08.2021 - Current
- Supervised crew members (Guest Service, Box Office, Concessions, Usher)
- Performed refunds for crew.
- Managed breaks for crew.
- Provided adequate training for all new hires. Ensured they were familiar with all roles and procedures.
- Performed regular check ins with management to discuss incidents, feedback, etc.
Wharfinger
Stearns Wharf
Santa Barbara, CA
06.2021 - 08.2021
- Provided information and direction for the public.
- Performed routine patrols around the wharf.
- Enforced rules and regulations when necessary.
- Assisted harbor patrol when necessary.
- Maintained a clean and presentable wharf.
Team Member
Arlington Theatre
Santa Barbara, CA
06.2021 - 08.2021
- Sold tickets to guests. Enforced rating policies, performed ID checks, and ensured all guests were of required age to see films.
- Promoted MTC Rewards and encouraged any and all guests to sign up.
- Prepared concessions food/drink, maintained inventory.
- Maintained a clean presentable facility.
- Provided exceptional guest service.
Crew
AMC Showplace 12
Springfield, IL
01.2018 - 05.2021
- Worked in all sections of the theatre (Customer Service, Box Office, Concessions, Usher)
- Provided quality customer service by answering questions and addressing concerns
- Good experience with pitching and selling loyalty cards/promotions
- Associate of the Month x3
Timeline
HR Manager
AMC Showplace 12
08.2023 - 04.2026
Crew Leader
AMC Showplace 12
08.2021 - Current
Wharfinger
Stearns Wharf
06.2021 - 08.2021
Team Member
Arlington Theatre
06.2021 - 08.2021
Crew
AMC Showplace 12
01.2018 - 05.2021