Excel
Benjamin Hebert
Lead Baker
Lafayette,LA
Summary
Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Lead Baker
Buttermilk Sky Pie
Lafayette, Louisiana
09.2019 - Current
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Complied with all health and safety codes.
- Established and maintained positive vendor relationships.
- Cleaned and maintained kitchen equipment and oven.
- Cut, peeled and prepped seasonal fruit for pie fillings.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Established merchandising, sales and profit objectives.
- Resolved customer concerns with positive approach and constructive strategies.
- Conducted employee evaluations, assessing strengths and reassigning accordingly.
- Managed inventory, labor, expenses and other operational processes.
- Recruited, hired and trained staff of efficient, hardworking associates.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Assisted with creating promotions to highlight bakery offerings and drive sales.
- Developed unique recipes and confections to set bakery apart from competition.
Grocery Team Member
Whole Foods Market
Lafayette, Louisiana
02.2018 - 09.2021
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Unloaded grocery items from truck, broke down pallets, loaded flats with proper grocery items for placement on grocery floor and checked produce on display for quality.
- Purchased new inventory according to expected regular and holiday demand for the frozen department.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
- Washed floors, walls, coolers and storage shelves.
- Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Helped customers get groceries to vehicles.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Assisted with inventory counts.
- Built displays and hung signage for products.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Checked quality of products and removed defective items.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Cleaned and sanitized equipment, tools and work surfaces.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Meat Department Clerk
Champagne's Market
Lafayette, Louisiana
05.2013 - 02.2018
- Consulted with customers to discuss available meats, including different cuts and options such as organic, grass-fed and grass-finished beef.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Followed proper safety, handling and cross-contamination procedures.
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Restocked products based on available inventories and customer demands.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained composure and work quality while under stress.
- Operated a slicer to cut deli meat
Education
High School Diploma -
Lafayette High School
Lafayette, LA 08.2004 - 05.2008
Skills
Gluten-free baking
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recruited, trained and supervised 10 bakery staff.
- Resolved product issue through consumer testing.
- Established long-term relationships with a large base of customers through effective listening, open-ended questioning and positive response to inquiries.
- Designed eye-catching product displays, helping to increase merchandise visibility to the customer.
- Volunteered to handle the cash register when the store was short-staffed.
- Helped open the first Buttermilk Sky Pie bakery in Louisiana market.
Software
Microsoft word
Certification
Servsafe Certification
Timeline
Servsafe Certification
01-2020
Lead Baker
Buttermilk Sky Pie
09.2019 - Current
Grocery Team Member
Whole Foods Market
02.2018 - 09.2021
Meat Department Clerk
Champagne's Market
05.2013 - 02.2018
High School Diploma -
Lafayette High School
08.2004 - 05.2008
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