BENJAMIN HERDING
Summary
Experienced customer service professional with a strong background in bartending, management, and conflict resolution. Adheres to liquor laws and ServSafe standards, excels in customer service and inventory management. Passionate about fostering positive team environments and enhancing customer satisfaction through effective communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Banquet Captain
Canopy by Hilton Sioux Falls South Dakota
11.2024 - Current
- Set up banquet rooms according to event specifications, ensuring all tables, chairs, and decorations are arranged properly
- Provided exceptional customer service to guests during banquets, promptly addressing any concerns or special requests
- Efficiently served food and beverages to guests in a timely manner, maintaining high standards of presentation and quality
- Collaborated with kitchen staff to ensure accurate delivery of meals and accommodate dietary restrictions or allergies
- Managed multiple tasks simultaneously during busy events, including serving multiple tables and assisting with event setup/cleanup
- Maintained cleanliness and organization of banquet areas throughout the event, regularly clearing plates and glassware from tables
- Operated POS system accurately for order taking and payment processing during banquets
- Worked closely with event planners to execute their vision for each banquet, ensuring all details were implemented correctly
- Adhered to health and safety regulations while handling food items, following proper sanitation procedures at all times
- Served over 550 guests per shift while maintaining excellent attention to detail in delivering orders accurately
Server, Bartender
Marlintini's Grill
05.2023 - 10.2024
- Maintaining and implementing organization skills while taking care of 10-15 tables at one time
- Orchestrate and execute large reservations for groups of 20-50 guests, ensuring seamless service and customer satisfaction
- Adhere meticulously to local liquor laws and regulations, maintaining compliance and upholding the establishment's reputation
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Kostas Restaurant and Bar
05.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Assistant Manager
K'van Bar and Grill
02.2017 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Operated and programmed point of sale terminals to complete customer transactions.
Education
High School Diploma -
Brookings High School
Brookings, SD05-2017
Skills
- Team management
- Team member development
- Staff leadership
- Complex Problem-solving
- P&L management
- Performance improvement
- Cost control
- Marketing and promotions
Timeline
Banquet Captain
Canopy by Hilton Sioux Falls South Dakota
11.2024 - Current
Server, Bartender
Marlintini's Grill
05.2023 - 10.2024
Server
Kostas Restaurant and Bar
05.2022 - 05.2023
Assistant Manager
K'van Bar and Grill
02.2017 - 05.2022
High School Diploma -
Brookings High School
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