Benjamin Hernandez

Diagnosed and resolved hardware and software issues for both Windows and Mac devices.

• Troubleshoot Smartboards and projectors
• Assisted with troubleshooting AV related issues
• Evaluated software products to determine compatibility with existing systems.
• Planned and implemented upgrades to system hardware and software.
• Maintained working conditions for Macbooks district wide.
• Updated and replaced outdated drivers and software for computers and school machines.
• Assisted team with group projects and events

• Assembled, maintained and repaired system hardware.
• Provided technical advice and guidance to customers on use and maintenance of products.
• Completed partial or full dismantling of Window devices to quickly repair or replace defective components and restore functionality.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Upgraded Operating Systems (Mac OS and Windows)
• Resolved issue with Outlook and other Office programs
• Dismantled and repaired Apple Iphones (Authorized repair center for Apple)

• Unloaded and loaded items from conveyors, machines, and conveyances.
• Monitored machinery to identify concerns, make corrections, or report complex problems.
• Maintained machinery to prevent overloads and avoid malfunctions.
• Trained new production staff members on safe and efficient production procedures and proper machine operations.