Benjamin Hernandez
Belleville,NJ
Overview
2020
2020
years of professional experience
Work History
Commercial Sales Manager
Autozone
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Motivated team to meet and exceed sales goals.
- Increased commercial sales revenue by developing and implementing strategic sales plans.
- Traveled to different companies to negotiate large sales and contracts.
- Conducted regular client meetings to ensure satisfaction with products or services, addressing any concerns proactively to maintain strong relationships.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Auto Mechanic
Seba Auto
01.2015 - 01.2020
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
- Maintained detailed records of each repair performed, facilitating warranty claims processing when needed.
- Built strong relationships with customers through clear communication of repair needs and expected completion times.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
- Followed operating instructions, troubleshot breakdowns and maintained supplies to keep shop equipment operating .
- Reduced downtime for customers by completing most repair tasks within specified time estimates.
- Exceeded quality standards by diligently inspecting completed repairs to ensure long-lasting results.
- Assisted less experienced mechanics in troubleshooting difficult problems, fostering teamwork across the shop floor.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed safety and emissions inspections.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Coordinated with parts department to determine availability of necessary components.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Investigated customer complaints to identify cause of malfunctions.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Analyzed vehicle data using advanced diagnostic equipment.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Repaired and replaced worn and damaged components.
- Used specialized tools to detect leaks in gas and refrigerant systems.
Education
Science High School
Newark, NJ06.1991
Skills
- Customer service
- Written and verbal communication
- Training and mentoring
- Onboarding and coaching
Languages
Spanish
Native or Bilingual
Timeline
Auto Mechanic
Seba Auto
01.2015 - 01.2020
Commercial Sales Manager
Autozone
Science High School
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