Benjamin Hernandez
Rock Springs,WY
Summary
Results-oriented Route Sales Representative with extensive experience in route management and customer relationship management. Skilled in route planning, inventory management, and ensuring compliance with safety regulations. Proven ability to enhance customer satisfaction through effective communication and timely deliveries while maintaining accurate records. Experienced in managing diverse accounts across retail, food service, and institutional sectors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Route Sales Representative
Ideal Linen
Scottsbluff, Nebraska
02.2026 - Current
- Delivered linen and supplies to customers on designated routes.
- Managed inventory levels and restocked items in customer locations.
- Provided excellent customer service and addressed client inquiries promptly.
- Maintained accurate delivery records and completed necessary paperwork.
- Collaborated with team members to improve route efficiency and effectiveness.
- Operated delivery vehicles safely while adhering to traffic regulations.
- Conducted regular vehicle inspections to ensure optimal performance.
- Conducted daily pre-trip inspections of delivery vehicles.
- Loaded, unloaded, and delivered product in a timely manner.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Promoted positive relationships with customers to maintain consistent sales.
- Delivered product to customers in a safe and courteous manner.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Responded quickly to customer inquiries regarding products or services.
- Reported any discrepancies between orders and actual items received and delivered promptly to management staff.
- Planned and organized routes within territory to maximize efficiency and time.
- Utilized effective problem solving skills when resolving customer issues.
- Organized deliveries according to customer needs.
- Ensured compliance with all federal, state, local laws governing transportation of goods.
- Maintained an organized work space at all times.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Collected money, provided change and recorded transactions on receipts.
- Informed regular customers of new products or services and price changes.
- Kept accurate logs of all deliveries and trips.
Construction Worker
Panhandle Concrete Products
Scottsbluff, Nebraska
01.2024 - 08.2024
- Operated concrete mixing machines for various construction projects.
- Assisted in pouring and finishing concrete surfaces on job sites.
- Followed safety protocols while handling tools and materials daily.
- Maintained clean and organized work areas to ensure efficiency.
- Communicated effectively with coworkers to coordinate project activities.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Mixed concrete, mortar and other materials to prepare building material.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Measured distances accurately using tape measures or laser measuring devices.
- Inspected work areas for safety issues before beginning any task.
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.
- Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.
- Used laser measuring tools to calculate lengths, widths, and heights.
- Notified supervisors of faulty operations and defective materials to improve production.
- Installed formwork for concrete structures according to specifications.
- Followed blueprints or engineering plans to determine the best methods of assembling structures.
- Maintained baseline safety knowledge to improve deficient areas and meet code.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Lifted heavy objects into place with cranes or hoists.
- Monitored progress of construction activities making sure deadlines were met.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Cleaned or prepared construction sites to eliminate hazards.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Demonstrated best safety practices working at heights and lifting various objects.
- Assisted with diverse construction challenges to help team and customer.
- Measured, marked or recorded openings or distances to construction layout areas.
- Inspected sites before and after construction projects.
- Lubricated, cleaned or repaired machinery or equipment.
- Positioned, aligned or sealed concrete wall sections or pipes.
Customer Service Representative
Taco Johns
Scottsbluff, Nebraska
04.2020 - 08.2023
- Assisted customers with menu selections and special requests.
- Handled cash transactions and processed payments accurately.
- Resolved customer complaints and ensured satisfaction promptly.
- Maintained cleanliness and organization of service areas consistently.
- Trained new employees on customer service best practices.
- Collaborated with team members to improve service efficiency.
- Monitored inventory levels and reported shortages to management.
- Provided product knowledge to enhance customer experience effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Mentored junior team members and managed employee relationships.
- Provided top quality control and eliminated downtime to maximize revenue.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
High School Diploma -
Gering Highschool
Gering, NE05-2023
Skills
- Route planning
- Route management
- Delivery recordkeeping
- Inventory management
- Product distribution
- Product merchandising
- Vehicle operation
- Safe vehicle operation
- Vehicle maintenance
- Vehicle safety
- Safety compliance
- Route growth
- Customer relationship management
- Customer service excellence
- Problem-solving abilities
- Sales representation
- Direct sales
- Cold calling
- Sales reporting
- Service management
- Time management
- Task prioritization
- Problem resolution
- Problem-solving
- Problem-solving abilities
- Team collaboration
- Conflict resolution
- Effective communication
- Adaptability
- Physical stamina
- Load handling
- Defensive driving
- Direct sales
- Manage orders
- Sales reporting
Certification
- Dot phisical
- forklift certification
Timeline
Route Sales Representative
Ideal Linen
02.2026 - Current
Construction Worker
Panhandle Concrete Products
01.2024 - 08.2024
Customer Service Representative
Taco Johns
04.2020 - 08.2023
High School Diploma -
Gering Highschool