Benjamin Hight

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget implementations, employee evaluations, and contract details.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
• Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
• Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
• Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reported issues to higher management with great detail.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Conducted performance evaluations, identifying areas for development and rewarding strong performance.
• Improved operational efficiency by adopting new technology for inventory management.
• Analyzed sales data to identify trends and adjust inventory orders accordingly.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Conducted performance evaluations and provided constructive feedback to employees.
• Oversaw daily operations to maintain store cleanliness and organization.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Implemented staff training programs to elevate service standards and knowledge.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

Same as General Manager roll that is currently held as this time.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
• Enhanced team productivity by implementing efficient shift scheduling and task delegation.
• Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
• Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
• Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
• Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
• Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
• Conducted routine inspections to check quality and compliance with established specifications.
• Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
• Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
• Increased sales performance through effective upselling techniques and staff training initiatives.
• Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
• Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
• Completed cash and credit card transactions accurately using POS software.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Managed staff hiring, training and supervision.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Supervised ongoing daily production phases.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Cultivated professional working relationships with peers and supervisors.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Built relationships with customers and managed accounts to drive revenue and profit.
• Kept accurate and detailed records of personnel progress and productivity.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Implemented policies and standard operating procedures for continuous improvement.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Oversaw loading and unloading of packages in warehouse.
• Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.