BENJAMIN HOCKER
Bartonsville
Summary
Dynamic IT professional with a proven track record at Treatment Trends, excelling in network troubleshooting and system administration. Adept at enhancing operational efficiency through effective help desk support and end-user training. Recognized for implementing solutions that improved system performance and user satisfaction, fostering a collaborative environment.
Offering solid foundation in computer systems and network configurations, eager to learn and develop in professional IT environment. Brings solid grasp of fundamental IT concepts, including network security and system maintenance, and pairs it with problem-solving skills and attention to detail. Ready to use and develop skills in troubleshooting and database management in Assistant IT Administrator role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant IT Administrator
Treatment Trends
03.2024 - 08.2024
- Assisted in troubleshooting hardware and software issues to enhance system performance.
- Supported daily IT operations through monitoring network performance and user access.
- Executed routine maintenance on systems to ensure optimal functionality and security compliance.
- Documented technical procedures and updates for internal knowledge management resources.
- Collaborated with team members to implement software updates and upgrades efficiently.
- Coordinated software upgrades and patches, ensuring minimal disruption to end-users during deployment.
- Enhanced network performance by implementing regular maintenance routines and updates.
Information Technology Assistant
Moravian Village of Bethlehem
08.2023 - 03.2024
- Assisted in troubleshooting hardware and software issues for staff and residents.
- Assisted the residents with their technology they had.
- Documented technical procedures and user guides to enhance knowledge sharing among residents.
- Created a more efficient helpdesk ticketing system for quicker issue resolution times.
- Provided timely technical assistance to employees and residents, resolving a wide range of IT issues.
Fiberoptic Cable Technician
BTX Technologies Inc.
11.2021 - 11.2023
- Installed fiber optic cables and connectors according to industry standards.
- Conducted testing and troubleshooting of fiber optic systems for optimal performance.
- Collaborated with team members to ensure timely project completion and quality standards.
- Maintained inventory of tools and materials, ensuring readiness for projects.
- Supported company growth by training new technicians in best practices for working with fiber optic technology, including safety standards and technical procedures.
- Achieved faster data transmission speeds through expert termination, and testing of fiber optic cabling.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
Education
Associate in Specialized Technology - I.T. Support
McCann School of Business & Technology
PA10-2024
High School Diploma -
McMinnville High School
McMinnville07-2013
Skills
- Active Directory management
- Network troubleshooting
- Remote desktop support
- Help desk support
- Operating system configuration
- Hardware installation
- End-user training
- Server management
- System administration
- Virtualization technologies
- Remote support
- Network administration
Certification
- Certified CompTIA A+
- Certified CompTIA Network+
- Studying to soon have Security+ soon
Timeline
Assistant IT Administrator
Treatment Trends
03.2024 - 08.2024
Information Technology Assistant
Moravian Village of Bethlehem
08.2023 - 03.2024
Fiberoptic Cable Technician
BTX Technologies Inc.
11.2021 - 11.2023
Associate in Specialized Technology - I.T. Support
McCann School of Business & Technology
High School Diploma -
McMinnville High School