Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Benjamin Holman

Benjamin Holman

Kutztown,PA

Summary

Dynamic Operations Supervisor at UPS with a proven track record in enhancing team productivity and operational efficiency. Skilled in logistics coordination and performance monitoring, I successfully reduced employee turnover while fostering a positive work environment. Adept at implementing quality assurance measures, I consistently achieved high customer satisfaction rates.

Diligent Director of staff and personnel with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.

Overview

37
37
years of professional experience

Work History

Operations Supervisor

United Parcel Service, UPS
04.2000 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Boosted employee morale and engagement through development of comprehensive rewards and recognition program.

Professional Singer

The Armadillos
01.1990 - 09.2000
  • Maintained vocal health through proper technique, regular practice, and consultations with vocal coaches.
  • Developed a strong stage presence, consistently receiving positive feedback from both audiences and critics.
  • Collaborated with fellow musicians to create harmonious and impactful arrangements.
  • Received numerous awards for outstanding vocal performances in regional and national competitions.
  • Participated in recording sessions for various projects, contributing vocals for albums, commercials, or soundtracks.
  • Adapted performances to cater to specific event themes or client requests, ensuring satisfaction and positive reviews.
  • Enhanced audience experience by delivering emotive and captivating performances.
  • Contributed positively to the local music scene by organizing community concerts or participating in charity events.
  • Expanded repertoire by continuously learning new songs, staying current with popular music trends.
  • Established a loyal fan base by consistently delivering high-quality performances and maintaining a strong online presence.
  • Nurtured professional relationships with event organizers, leading to repeat bookings at reputable venues.
  • Provided excellent customer service when interacting with fans during meet-and-greets or autograph signings after performances.
  • Maximized revenue streams by offering merchandise sales at live shows and online platforms such as CDs or digital downloads.

Lieutenant

Army Reserve
03.1988 - 03.1994
  • Improved operational efficiency by streamlining processes and implementing best practices.
  • Developed strategic plans to achieve departmental goals, aligning resources and personnel effectively.
  • Increased team cohesion with regular communication, fostering a positive work environment.
  • Established clear expectations for staff members through effective communication and goal setting techniques.
  • Monitored progress towards targets continuously, making adjustments as needed to ensure timely completion of tasks.
  • Provided support during critical situations or emergencies when needed while maintaining composure under pressure.
  • Managed personnel for optimal productivity, ensuring proper training and adherence to protocols.
  • Facilitated meetings that encouraged open dialogue between team members, fostering collaboration and idea-sharing among colleagues.
  • Coordinated cross-functional efforts to achieve project objectives on time and within budget constraints.
  • Enhanced safety measures through regular inspections and equipment maintenance, reducing incidents.
  • Leveraged data-driven insights to guide decision-making processes, enhancing overall results.
  • Contributed to continuous improvement initiatives by identifying areas needing attention or optimization within the department.
  • Evaluated staff performance regularly, providing constructive feedback and opportunities for growth.
  • Interacted well with customers to build connections and nurture relationships.
  • Collaborated with other departments for seamless execution of initiatives, promoting synergy across the organization.

Education

Bachelor of Science - History

Kutztown
Kutztown, PA
05-1990

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Quality assurance
  • Scheduling coordination
  • Logistics coordination
  • Delegation
  • Risk management
  • Human resources
  • Incident reporting
  • Multitasking and organization

Accomplishments

  • Supervised team of 130 staff members.

Languages

English
Full Professional

Interests

  • Volunteering
  • Outdoor Recreation
  • Music
  • Gym Workouts
  • Avid Reader
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Playing Sports

Timeline

Operations Supervisor

United Parcel Service, UPS
04.2000 - Current

Professional Singer

The Armadillos
01.1990 - 09.2000

Lieutenant

Army Reserve
03.1988 - 03.1994

Bachelor of Science - History

Kutztown

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Benjamin Holman