Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Certification
Work Availability
Timeline
AdministrativeAssistant
Benjamin Hook

Benjamin Hook

Stillwater,OK

Summary

Dedicated professional with over 10 years of customer service experience and a strong track record in fostering client relationships. Proven ability to enhance customer satisfaction and drive company success through effective communication and teamwork. Results-driven with a focus on building partnerships and contributing to business growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Audio Video Technician

Aspen Custom Electronics
Stillwater
10.2023 - Current
  • Executed installation of tech equipment including TVs, cameras, video walls, and computers.
  • Handled service inquiries to support customer needs
  • Supporting customers to guarantee superior quality in audio video experiences
  • Installed audio and video equipment in various locations.
  • Repaired faulty wiring connections using soldering tools and crimpers.

Care Coordinator

Grand Mental Health
Perry
09.2021 - 07.2023
  • Coordinated one-to-two-hour weekly, biweekly, or monthly meetings with clients to confirm needs are fulfilled.
  • Guiding clients in locating resources for bill payment, food assistance, or transportation support.
  • Compile and file paperwork on a daily basis to secure 25 billing hours each week.
  • Maintained accurate client records in accordance with agency policies and procedures.
  • Provided emotional support to patients dealing with difficult health issues.
  • Actively participated in staff meetings discussing best practices in patient care coordination.

Leasing Agent

Transportation Services, Oklahoma State University
Stillwater
08.2017 - 09.2021
  • Securing car reservations for university and state staff.
  • Facilitating customer transactions for rental, service, and repair payments
  • Oversee student employees in effective washing and detailing of vehicles, guaranteeing prompt readiness for use.
  • Coordinated repairs and scheduled regular maintenance on vehicles.
  • Provided customer service to existing customers by responding to inquiries promptly.
  • Maintained a professional attitude when dealing with difficult situations or customers.

Expo. Food Runner/Shift Leader

Eskimo Joes
Stillwater
09.2016 - 03.2017
  • Streamline food delivery from kitchen to customers at tables.
  • Coordinated post-preparation organization of food, facilitating efficient service
  • Followed proper sanitation guidelines when handling food products.
  • Maintained a clean and organized work area throughout shift operations.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.

Farm Hand Summer Hire

Diamond K Seeds
Red Rock
06.2015 - 08.2016
  • Facilitated client purchases of seeds, fertilizers, and other essential farm products.
  • Operation of large-scale equipment such as tractors, combines, and semis.
  • Maintained farm equipment such as tractors, harvesters, and other machinery.
  • Organized storage areas for harvested crops.
  • Harvested crops according to season and maintained records of yields.
  • Collaborated with team members to ensure all farm operations ran smoothly and efficiently.

Education

B.S. - Psychology

Oklahoma State University
Stillwater
05.2019

Associates of Arts and Sciences -

Northern Oklahoma College
Tonkawa
05.2016

Skills

  • Customer support expertise
  • Public speaking proficiency
  • Attention to detail
  • Leadership abilities
  • Interpersonal connection
  • Rapid learning
  • Self-motivation
  • Goal achievement
  • Determination and drive
  • Pressure management
  • Effective communication
  • Quick thinking
  • Charisma in interactions
  • Team collaboration
  • Reliability in tasks
  • Typing speed of 60 WPM
  • Customer service
  • Communication skills
  • Time management
  • Workflow management
  • Case management

Awards

  • College Athlete
  • Scholarship recipient
  • 2016 Vice President's Honor Roll
  • 3.0 GPA
  • Fellowship of Christian Athletes committee member

Accomplishments

  • Two time employee of the month at Grand Mental Health
  • Selected out of multiple regions by the regional director to partake in a new case study

Certification

  • Fork lift certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Audio Video Technician

Aspen Custom Electronics
10.2023 - Current

Care Coordinator

Grand Mental Health
09.2021 - 07.2023

Leasing Agent

Transportation Services, Oklahoma State University
08.2017 - 09.2021

Expo. Food Runner/Shift Leader

Eskimo Joes
09.2016 - 03.2017

Farm Hand Summer Hire

Diamond K Seeds
06.2015 - 08.2016

B.S. - Psychology

Oklahoma State University

Associates of Arts and Sciences -

Northern Oklahoma College

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