Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Benjamin Hoover

Frisco

Summary

Accomplished Project Specialist with a proven track record at CR Partners, adept in IT project management and showcasing exceptional problem-solving abilities. . Expert in process improvement and agile methodology, committed to delivering quality products and enhancing business acumen.

Overview

14
14
years of professional experience

Work History

Project Specialist

CR Partners
01.2024 - Current
  • Emphasis on User Acceptance Testing (UAT) to ensure quality products are released from Development team to match the stakeholder's needs.
  • Tracked projects and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status..
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Organized and detail-oriented with a strong work ethic.
  • Monitored projects progress, identified risks and took corrective action as needed.

Loan Coordinator

CR Partners
08.2023 - 01.2024
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.

Negotiator

CR Partners
06.2018 - 07.2023
  • Negotiated consumer debt with banks, 3rd party agencies, and law firms
  • Resolved over 20million dollars in consumer debt
  • Skilled with coming to resolutions that benefited both our clients and the company I was working with.

Revenue Representative

CR Partners
02.2017 - 06.2018

Customer Service Representative

CR Partners
07.2016 - 02.2017
  • Responded to customer requests for products, services, and company information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Assistant Manager

Jimmy Johns
05.2011 - 06.2016
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Bachelor of Arts - History

University of Texas At Dallas
Dallas
05-2016

Associate of Science -

Richland College
Dallas, TX
01-2014

Skills

  • Scheduling expertise
  • Performance monitoring
  • Scope Management
  • Time management abilities
  • Adaptability
  • Problem-solving abilities
  • IT project management
  • Process Improvement
  • Strategic Thinking
  • Business Acumen
  • Agile Methodology

Accomplishments

  • Collaborated with team of 10 in the development of Accounts Receivable Optimization automation.
  • Partnered to help release a new IVR system for our company.
  • Responsible for all User Acceptance Testing (UAT) for the company.
  • Management experience where I supervised team of 15 staff members.

Timeline

Project Specialist

CR Partners
01.2024 - Current

Loan Coordinator

CR Partners
08.2023 - 01.2024

Negotiator

CR Partners
06.2018 - 07.2023

Revenue Representative

CR Partners
02.2017 - 06.2018

Customer Service Representative

CR Partners
07.2016 - 02.2017

Assistant Manager

Jimmy Johns
05.2011 - 06.2016

Bachelor of Arts - History

University of Texas At Dallas

Associate of Science -

Richland College

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