Benjamin Horst

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Acting store manager, Supervised the store set and built the staff from scratch.

Managed this store for over 12 years, had achieved some of the best store Gross Margin variances as well as yearly test score averages in the company.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Increased sales through effective merchandising strategies and targeted promotions.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Defined clear targets and objectives and communicated to other team members.

• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Increased warehouse efficiency by implementing new inventory management systems and procedures.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.