Benjamin Horton

Managed 1-4 concurrent delivery routes with each having 10–25 stops weekly, optimizing schedules based on time, cost, and customer needs.

• Frequently adapted to last-minute pickups and changing priorities from leadership while maintaining service standards.
• Coordinated with customers, vendors, and drivers to ensure seamless pickups and system deliveries.
• Negotiated with third-party movers to reduce transport costs, often below quoted rates.
• Helped develop internal processes for route adjustments, system returns, and materials preparation that is now widely used across departments.
• Collaborated cross functionally with accounting, service, and warehouse teams to ensure alignment and operational clarity.
• Handled serial number verification, packing preparation, and wrapping protocol for drivers prior to departure.
• Used financial tracking methods for cost per unit metrics based on labor, mileage, and transport.
• Assisted with freight claims, troubleshooting disputes, and recovering costs through claims.

• Co-managed business operations including inventory, customer service, and job scheduling.
• Worked directly with suppliers and vendors for product materials and order fulfillment.
• Balanced creative design elements with logistical and delivery timelines.
• Gained hands on experience in small business startup operations, contributing to both creative and logistical growth.

• Led an 8 person team in a high-volume store; handled scheduling, hiring, training and daily operations.
• Increased team performance through coaching and a clear, supportive leadership style.
• Oversaw inventory management, delivery coordination, and food quality standards.
• Built strong local engagement by visiting schools and businesses to increase sales, and developed customer specific promotions and coupons.

• Promoted within one year from installer to crew lead at 19 years old.
• Managed job sites, coordinated labor, and ensured projects met timelines and installation quality standards.