Benjamin Hostetler
Sturgis,MI
Summary
Proven leader in quality assurance and customer service excellence, notably with Conn Selmer. Expert in ISO 9001 and continuous improvement, with a knack for critical thinking and developing impactful training programs. Achieved significant enhancements in product quality and customer loyalty through innovative solutions and empathetic problem-solving. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
7
7
years of professional experience
Work History
Lead Quality Inspector
Conn Selmer
03.2023 - 09.2024
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Implemented corrective actions to address identified issues, preventing future non-conformances and improving product performance.
- Developed and implemented training programs for new inspectors, resulting in reduced learning curves and improved overall performance.
- Collaborated with cross-functional teams to resolve quality issues in a timely manner.
Customer Care Representative
Conn Selmer
01.2022 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Service Representative
PODS Moving & Storage
02.2018 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
No Degree - Christian Studies
Word of Life Bible Institute
Pottersville, NY08.2014
High School Diploma -
Marcellus High School
Marcellus, MI06.2012
Skills
- Final Product Inspection
- Quality inspection techniques
- In-Process Inspection
- ISO 9001 Knowledge
- Continuous Improvement Initiatives
- Quality Training Development
- Critical Thinking Capabilities
Accomplishments
- Achieved a successful launch of a new Saxophone mouthpiece product through effectively helping with the design, manufacturing process and clean/pack of product.
Louis Armstrong Jazz Award
The Louis Armstrong Jazz award is earned through hard work and dedication to improvisational excellence in a musical performance setting.
Timeline
Lead Quality Inspector
Conn Selmer
03.2023 - 09.2024
Customer Care Representative
Conn Selmer
01.2022 - 03.2024
Customer Service Representative
PODS Moving & Storage
02.2018 - 12.2022
No Degree - Christian Studies
Word of Life Bible Institute
High School Diploma -
Marcellus High School
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