Microsoft Office, Microsoft Word, Microsoft Excel
Benjamin Huneycutt
Customer Service Specialist
Eagle Lake,TN
Summary
- Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Communication Specialist
Ballad Health System
Johnson City, TN
01.2018 - 08.2021
- Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
- Handled inbound contacts and provided customer service according to departmental policies and procedures.
- Handled inbound radio calls from EMS agencies going to all Ballad Health hospitals
- Assisted with inbound flights going to local and out of state hospitals
- Managed over 60 radio calls per day including phone calls requiring transport
General Manager
Bojangles' Famous Chicken 'n Biscuits
Bristol, Tennessee
01.2016 - 01.2018
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed supplier quality to maintain tight cost controls and maximize business operational efficiency.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Scored 95 or higher on all inspections from the health department
Assistant Manager
McDonald's Restaurant
Blountville, TN
06.2006 - 01.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Inspection scores rated 95 or better for all inspections including health department and yearly inspections from the company
Education
High School Diploma -
Tennessee High School
Bristol, TN 08.2004 - 05.2007
No Degree -
Northeast State Community College
Blountville, TN 01.2012 - 12.2012
Skills
Strategy implementation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Employee of the year at every company I have worked for
- Consistent high scores from health inspections, random drills from company on procedures during emergency events
Software
Timeline
Communication Specialist
Ballad Health System
01.2018 - 08.2021
General Manager
Bojangles' Famous Chicken 'n Biscuits
01.2016 - 01.2018
No Degree -
Northeast State Community College
01.2012 - 12.2012
Assistant Manager
McDonald's Restaurant
06.2006 - 01.2016
High School Diploma -
Tennessee High School
08.2004 - 05.2007
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