Benjamin Jacoby
Lansing
Summary
Energetic and empathetic hospitality professional with a passion for creating memorable experiences and delivering exceptional customer service. Skilled at anticipating needs, staying organized under pressure, and ensuring every detail runs smoothly. Excited to bring strong people skills and a service-first mindset into event coordination and helping to maintain a core relationship with our community.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Assistant Manager/Supervisor
Maru Sushi & Grill
East Lansing
03.2019 - 01.2026
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Trained new employees on menu offerings and customer service standards.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Implemented training programs to improve team performance and efficiency.
- Resolved customer complaints swiftly to enhance guest satisfaction and loyalty.
- Monitored dining area to maintain cleanliness and a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Lansing Brewing Company
East Lansing
01.2018 - 03.2019
- Provided exceptional customer service in a fast-paced brewery environment.
- Managed food and beverage orders efficiently for large groups of patrons.
- Maintained cleanliness and organization of dining area and service stations.
- Upsold menu items and craft beer selections to enhance guest experience.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
In-Home Nanny
Terry Hayim
Port Washington
08.2014 - 11.2017
- Supervised daily activities, fostering a safe and nurturing environment.
- Organized educational games, promoting cognitive and social development.
- Assisted with homework, encouraging academic growth and responsibility.
- Transported children to school, appointments, extracurricular activities, and outings.
- Encouraged good manners among children by modeling appropriate behavior.
Education
Bachelor of Arts - Social Work
Grand Valley State University
Allendale, MI 08.2013 - 05.2014
Associate of Arts - Social Work
Washtenaw Community College
Ann Arbor, MI 08.2011 - 04.2013
Hartland High School
Hartland, MISkills
- Inventory management
- Staff scheduling
- Customer complaint resolution
- Customer service
- Team collaboration
- Conflict resolution
- Problem solving
- Multitasking and organization
- Customer rapport
Certification
- CPR/First Aid Certified 2022
- TAMs and Serve-Safe Certified 2023
Timeline
Assistant Manager/Supervisor
Maru Sushi & Grill
03.2019 - 01.2026
Server
Lansing Brewing Company
01.2018 - 03.2019
In-Home Nanny
Terry Hayim
08.2014 - 11.2017
Bachelor of Arts - Social Work
Grand Valley State University
08.2013 - 05.2014
Associate of Arts - Social Work
Washtenaw Community College
08.2011 - 04.2013
Hartland High School