Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benjamin Janke

Moravia

Summary

Dynamic Certified Pharmacy Technician with proven expertise at Kinney Drugs in resolving complex billing issues and enhancing customer service. Skilled in intravenous admixture preparation and adept at managing pharmacy operations. Recognized for exceptional problem-solving abilities and commitment to patient confidentiality, ensuring efficient and accurate medication dispensing.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Kinney Drugs
07.2022 - Current
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Reviewed and verified customer information and insurance provider information.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted and labeled prescriptions with correct item and quantity.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Service Desk Representative

TOPS MarketLLC
03.2021 - 05.2022
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.

Pizza Cook

New York Pizzeria
09.2019 - 03.2021
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.

Education

High School Diploma -

Moravia Central School
Moravia
07-2020

Skills

  • Intravenous admixture preparation
  • Pharmacist support
  • Patient confidentiality
  • Manual and automated medication dispensing
  • Pharmacy and customer records management
  • Advanced math skills
  • Updating medication histories
  • Problem-solving skills
  • HIPAA
  • Pharmacy operations
  • Customer service
  • Insurance billing

Certification

  • Kinney Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Kinney Drugs
07.2022 - Current

Service Desk Representative

TOPS MarketLLC
03.2021 - 05.2022

Pizza Cook

New York Pizzeria
09.2019 - 03.2021

High School Diploma -

Moravia Central School

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