Benjamin J. Douglas
Conklin,MI
Summary
Results-driven and mission-oriented professional with a strong history of effective teamwork, administrative support, and leadership in both military and ministry environments. Demonstrates a comprehensive understanding of policies and procedures while consistently meeting team objectives and organizational needs. Proficient in Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word, with advanced capability in creating, modifying, and maintaining spreadsheets to track progress, streamline processes, and manage project costs. Skilled in documentation review, report writing, research, and file management, with a proven ability to gather and analyze information, obtain quotes, and support daily operations and project planning.
Brings a foundation of honor, integrity, commitment, loyalty, courage, and ethical responsibility through continued service supporting military operations as a contractor. In addition to administrative expertise, offers leadership experience in ministry settings, including developing and delivering sermon content, leading worship services, and fostering spiritual growth within a congregation. Adept at supporting senior leadership in planning and executing church programs, coordinating outreach initiatives, and managing communications to enhance engagement and transparency. Experienced in conducting special services such as baptisms, weddings, and funerals, providing compassionate guidance during significant life events. Combines organizational excellence with servant leadership to effectively support both operational and spiritual missions.
Overview
15
15
years of professional experience
Work History
Associate Pastor
Redeemed Baptist Church
Grand Rapids , Michigan
05.2025 - Current
- Developed sermon content and delivered messages that inspired congregation members.
- Led worship services and guided congregation through spiritual growth activities.
- Assisted senior pastor in leading weekly worship services, focusing on impactful preaching, teaching, and liturgical duties.
- Assisted in planning and coordinating church programs, events, and outreach initiatives to engage the congregation and local community.
- Performed special services, including baptisms, weddings, and funerals, providing spiritual support to families during significant life events.
- Coordinated church communications to promote transparency and engagement within the congregation.
Maintenance Technician
Eurasia Feather & Down Inc.
Grand Rapids, Michigan
10.2024 - Current
- Diagnosed mechanical, electrical, plumbing, and pneumatic issues; completed repairs or coordinated with external vendors.
- Conducted preventative maintenance procedures to extend equipment life and reduce operational disruptions.
- Performed preventive maintenance on production systems to minimize downtime.
- Repaired mechanical components and systems to ensure operational efficiency.
- Assisted in troubleshooting electrical issues impacting equipment performance.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Adjusted machine settings according to manufacturing specifications.
- Conducted routine inspections of equipment and machinery for proper functionality.
- Managed multiple maintenance projects, tracking and completing work orders to minimize delays.
- Responded promptly to operational issues, ensuring production demands were met and workflow remained uninterrupted.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Maintained company property, including buildings, grounds, and surrounding areas, ensuring a safe and clean environment.
- Followed all company policies and OSHA safety regulations to ensure a safe working environment.
- Handled proper disposal of hazardous materials, including oil, fluorescent bulbs, and batteries, in compliance with environmental standards.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Collaborated with team members to improve maintenance processes and workflows, enhancing overall efficiency.
- Adjusted machine settings according to manufacturing specifications.
MANAGER and SALES REPRESENTATIVE
Family Fitness
Grand Rapids, MI
04.2023 - 05.2024
- Provides excellent leadership and management to create a positive, successful environment for staff and clients.
- Led front desk and training team, ensuring accountability and daily direction for optimal operations.
- Managed unresolved client issues, coaching front desk team on resolution strategies for future incidents.
- Delegated and executed tasks to enhance team efficiency and streamline workflows.
- Assigned tasks to associates based on their skill levels to maximize team performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- This critical position must have a solid understanding of sales and franchise operational excellence.
PSYCHIATRIC SUPPORT STAFF TECH
Pine Rest Christian Mental Health Services
Grand Rapids, MI
10.2022 - 04.2023
- Planned, implemented, and completed assigned administrative and clinical projects under direct supervision to support psychiatric care delivery.
- The Psych Support Staff will provide clinical support to medical staff, including but not limited to: prescription refills, taking vital signs, recording medical history, etc.
- Monitored and recorded vital signs for patients in psychiatric care.
- Must maintain composure in environments of elevated stress to include but not limited to professionally and calmly handling crisis calls to determine appropriate next steps in the assessment process.
- As assigned, completes phone triage, documents calls, and collaborates with the interdisciplinary team.
- Offers support to team (i.e. check in/out of patients, answering and triaging patient phone calls, and opening/closing responsibilities).
- Provided administrative support by answering inquiries, scanning and copying documents, managing correspondence, and coordinating psychiatry staff schedules, including referral scheduling and cancellation list maintenance.
- Performs related office duties such as patient registration, insurance verification and courtesy phone calls.
- Performs duties including composing sensitive correspondences, proofreading and editing materials for accuracy and gathers patient data.
- The Psych Support Staff will maintain department specific files that may be sensitive in nature.
- Works effectively and collaboratively in a multi-disciplinary team to ensure excellent patient experience.
- May perform general office duties including but not limited to the following tasks word processing, photocopies, files, shreds, sorts/distributes mail, provides reception and telephone services.
- Performed data entry and maintained medical records in clinical areas, ensuring timely release of medical information for ongoing patient care and insurance purposes.
- Verify pharmacy information, last visit, last fill, insurance, pick up or mail etc.
PSYCH TECH
Pine Rest Christian Mental Health Services
Grand Rapids, MI
01.2021 - 10.2022
- Implemented de-escalation techniques and physical management for patient and staff safety.
- Work directly with patients to help achieve treatment goals set by treatment team.
- Collaborated with clinical staff, registered nurses, therapists, social workers, and psychiatrists to support comprehensive patient care.
- Guided patients through challenging situations to enhance understanding and develop coping strategies.
- Work within EPIC to add comments to patient charts as well.
HVAC TECHNICIAN
VECTRUS
Tonopah, NV
10.2017 - 11.2020
- I checked all calculations, engineering for accuracy, and served as lead or assistant lead technician as the company needed.
- Led project development and maintained quality standards.
- Participated in project and investigative meetings, providing updates to shop team to ensure alignment on project goals.
- Assisted in all phases of base engineering requirements, from assessment to project closeout.
- I worked with government engineers to identify, analyze problems, and develop technical solutions to new problems.
- Mentored other engineers, designers & drafters ensuring current and future work is done in a satisfactory manner for the customer as well as the company.
- Completed revisions and prepared reports while adhering to budgets and timelines, contributing to cost savings for both customer and company.
- Complied with all health, safety, and environmental rules, laws, codes, guidelines, criteria, and standards in the design and construction of real property facilities with zero onsite injuries to any personnel or damage to equipment.
- Managed the proper use and protection of government and contractor property within the work area.
- Prepared reports and enforced safety and performance standards.
- Ensured all work areas were kept clean, orderly and in a safe manner.
- Handled time reporting procedures and ensured accurate completion of timesheets with few corrections.
- Oversees internal training for assigned team members in compliance with company, OSHA and United States Air Force (USAF) requirements and key member in sourcing classes outside of company to further worker education.
- Supported the deputy site manager in managing, executing, and supervising personnel.
- Performed all other duties as assigned as lead or assistant lead in accordance with contractual, functional, and mission requirements.
HVAC TECHNICIAN
C. MARTIN CO.
Tonopah, NV
11.2014 - 10.2017
- After approximately 1 year I was assigned increasing responsibilities which increased into becoming the assistant lead for the Heating Ventilation and Air Conditioning (HVAC) and I became responsible for assisting the shop lead with personnel supervision.
- Checked all calculations, engineering for accuracy, and served as assistant lead technician.
- Executed revisions and prepared reports, completing projects under budget and ahead of schedule, contributing to significant cost savings for both customer and company.
- Collaborated with government engineers to identify and develop effective technical solutions, enhancing compliance with customer and company standards.
- I assisted with mentoring other engineers, technicians, designers, and drafters ensuring current and future work is done in a satisfactory manner for the customer as well as the company.
- Participated in project meetings, providing updates to shop personnel to ensure alignment on project progress.
- Developed projects and ensured quality control.
- Supported cradle to grave functions for base requirements, assessment requirements, planning, and project closeout.
- Ensured all work areas are kept clean, orderly and in a safe manner.
- Complied with all health, safety, and environmental rules, laws, codes, guidelines, criteria, and standards in the design and construction of real property facilities.
- Utilized and safeguarded all government and contractor property provided for use.
- Prepared reports enforced safety and performance standards.
- Oversaw internal training for assigned team members in compliance with company, OSHA, and United States Air Force (USAF) requirements.
- Executed company time reporting procedures and completed timesheets accurately.
- Executed all additional duties as assigned per contractual, functional, and mission requirements.
- I started as an entry level technician completing daily assigned work with 2 other personnel.
HVAC/R Craftsman/ Facility Air Conditioning Design
USAF CONSTRUCTION SQUADRON
Nellis Air Force Base, NV
10.2011 - 12.2014
- Led planning section for facility design and supervised troop projects with 30 personnel, managing projects valued at $8.5 million.
- In charge of replacement of all major system components with zero downtime and 100% mission success.
- Oversaw 67 assets valued at $737,000 and developed monthly operational checks and maintenance program for 6 units, ensuring readiness for missions and customer needs.
- Monitored customer system performance to ensure optimal operation.
- Coordinated communication for multiple experimental missions in the southern Nevada region.
Education
Master of Arts - Ministry
Grace Christian University
Grand Rapids, MI06-2026
M.S. - Psychology
Southern New Hampshire University
Manchester, NH12-2022
B.S. - Psychology
Southern New Hampshire University
Manchester, NH12-2018
Skills
- Direct patient care
- Data management
- Project management
- Epic software proficiency
- Report writing
- Data analysis
- Verbal and written communication
- Team leadership
- Public speaking
- Process implementation
- Document scanning
- De-escalation techniques
- Team liaison
- Microsoft Office proficiency
- Self-motivation
- Critical thinking
- Conflict resolution
- Risk management analysis
- Data entry
- Material preparation
- Inspection review
- Staff development
- Clerical support
- Teaching and preaching skills
- Pastoral counseling and care
- Discipleship and mentorship
- Leadership development strategies
- Program coordination
Volunteer Experience
- 3 Mile Project, Grand Rapids, MI, 03/13/26 - Current Served as a volunteer in a youth ministry, supporting the physical, emotional, and spiritual growth of students by helping create a safe, Christ-centered environment, building meaningful relationships, mentoring youth, and assisting with programs and outreach initiatives to encourage faith development and personal growth.
- Vegas Valley Bible Church, Las Vegas, NV, 01/01/12 - 12/31/19 Assisted with maintaining peace and ensuring safety of over 200 attendees for weekly worship. Aided in handing out food through the food donation program serving over 100 families weekly.
- Las Vegas Rescue Mission, Las Vegas, NV, 01/01/12 - 12/31/13 Assisted with bedding arrangements, handing out food, and recruiting and training new personnel.
Military Experience
US Air Force, 2007-2014, Maintenance (3 yrs), Purchasing (1.5 yrs), Planning and Design (2 yrs), Leadership (5 yrs)
Timeline
Associate Pastor
Redeemed Baptist Church
05.2025 - Current
Maintenance Technician
Eurasia Feather & Down Inc.
10.2024 - Current
MANAGER and SALES REPRESENTATIVE
Family Fitness
04.2023 - 05.2024
PSYCHIATRIC SUPPORT STAFF TECH
Pine Rest Christian Mental Health Services
10.2022 - 04.2023
PSYCH TECH
Pine Rest Christian Mental Health Services
01.2021 - 10.2022
HVAC TECHNICIAN
VECTRUS
10.2017 - 11.2020
HVAC TECHNICIAN
C. MARTIN CO.
11.2014 - 10.2017
HVAC/R Craftsman/ Facility Air Conditioning Design
USAF CONSTRUCTION SQUADRON
10.2011 - 12.2014
Master of Arts - Ministry
Grace Christian University
M.S. - Psychology
Southern New Hampshire University
B.S. - Psychology
Southern New Hampshire University