BENJAMIN JOGUET
Key West,FL
Summary
Entrepreneur and client services leader with 20+ years of global experience including co-founding a wine tour company, guiding tours, hotel management, massage therapy, concierge services, and people management. Recognized for delivering exceptional service to diverse clients in English, Spanish, and French.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Customer Service Attendant
Southernmost Golf Carts
Key West, FL
05.2025 - Current
- Assisted customers with inquiries and product selection to enhance satisfaction.
- Processed rental agreements efficiently to streamline operations.
- Maintained cleanliness and organization of golf carts for optimal presentation.
- Demonstrated knowledge of cart features to educate customers effectively.
Tour Leader
Alaska Marine Fast Boat Adventure
Ketchikan, Alaska, USA
01.2024
- Lead guided excursions for 2 to12 people in inflatable fast boats in Southeast Alaska. Cruising around looking for humpback whales, sea lions, killer whales and more.
- Delivered detailed educational content about the regional landscape, cultural background, and geological characteristics.
EXPEDITION TOUR LEADER
Adventure Travel West: World Expeditions Travel Group
Denver, Colorado
01.2015
- Led tours of 5-10 people for up to 2 weeks in the USA's Western National Parks and Hawaii, managing operations around the clock.
- Educated clients on the geography, history, and culture while conducting various tours, including hiking and wildlife.
- Communicated effectively in English, Spanish, and French, ensuring meaningful engagement and client satisfaction.
- Consistently received tips reflecting excellent customer service.
PADI DIVEMASTER
Nike Diving Taormina
Sicily, Italy
01.2008
- Led tours accommodating up to 5 clients at a time.
- Provided personalized one-on-one scuba diving lessons.
SAFARI TOUR LEADER
Damarana Safaris
Namibia, Africa
01.2007
- Led safari tours for 5-12 clients across diverse terrains of Namibia, lasting up to 25 days.
- Ensured seamless logistics, including provisions of food, fuel, and emergency kits.
- Maintained round-the-clock responsibility for client health and safety.
- Consistently received generous tips reflecting high levels of client satisfaction.
TOUR LEADER
Starlite Adventures/Sedona Vineyard Tours
Scottsdale, Arizona, USA
01.2021 - 01.2024
- Lead customized day tours for 2-14 people across 3-4 wineries, managing all aspects from planning to follow-up.
- Provide comprehensive education to clients on the geography, history, and geology of the regions visited.
- Maintain responsibility for ensuring the health and safety of clients.
CONCIERGE LEADER
Kube Hotel (5 Star)
St Tropez, French Riviera, France
01.2019 - 01.2020
- Provided comprehensive client support, which encompassed booking reservations for restaurants and transportation services, as well as addressing inquiries about tours.
- Played a crucial role in enhancing the overall guest experience and fostering positive relationships with clients through multilingual support (French, Spanish, English) and personalized service.
CO-FOUNDER & TOUR LEADER
Zona Tours
Sedona, Arizona
01.2016 - 01.2019
- Launched a boutique wine tour company, co-leading the development and execution of the business and operating model.
- Delivered tailored tours for diverse clients, ranging from bachelorette parties to team-building activities.
- Led customized tours utilizing various transportation vehicles, including stretch limousines, luxury party buses, and SUVs.
- Successfully guided over 1000 clients on a variety of excursions.
- Effectively transitioned company leadership to the other co-founder.
MANAGER
Tierra Magnifica Boutique Hotel (4 Star)
Nosara, Costa Rica
01.2010 - 01.2011
- Responsible for ensuring smooth day-to-day operations of a luxury hotel, providing guests with high-quality experiences.
- Managed a team of 6 individuals handling landscaping, cooking, and service duties.
- Proficiently communicated in Spanish, English, and French.
- Established and maintained relationships with external vendors.
- Effectively addressed client requests and concerns while overseeing property maintenance activities.
- Conducted hiking and horseback riding tours for guests.
Education
Massage Therapy Diploma -
Cortiva Institute
Scottsdale, Arizona01.2018
Personal Fitness Training Program - undefined
National Academy of Sports Medicine
Arizona, USA01.2013
Certificate in Advanced Level Free Diving Course - undefined
Apnea Total
Koh Tao, Thailand01.2008
Certificate in SCUBA Diving Dive Master Course - undefined
Buddha View
Koh Tao, Thailand01.2008
Certificate in Tour Guide & Tour Representatives - undefined
Sesame Institute
Nantes, France01.2007
Diploma in Sports Education - undefined
Angers, Irfams Institute
France01.1999
Skills
- People Leadership & Team Management
- Operations Management
- Property Maintenance
- Financial Management
- Communications & Marketing
Certification
First Aid and CPR
Vessel Livery Operator
Florida Boater
OTHER LIFE EXPERIENCES
- Backpacked in over 25 countries
- Resided in France, USA, Argentina, Australia, Namibia, Thailand & Italy
- Expert in making crêpes using our cherished family recipe from France
- Lived in a monastery in Senegal
- Extensive experience with water based activities and tours
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Attendant
Southernmost Golf Carts
05.2025 - Current
Tour Leader
Alaska Marine Fast Boat Adventure
01.2024
TOUR LEADER
Starlite Adventures/Sedona Vineyard Tours
01.2021 - 01.2024
CONCIERGE LEADER
Kube Hotel (5 Star)
01.2019 - 01.2020
CO-FOUNDER & TOUR LEADER
Zona Tours
01.2016 - 01.2019
EXPEDITION TOUR LEADER
Adventure Travel West: World Expeditions Travel Group
01.2015
MANAGER
Tierra Magnifica Boutique Hotel (4 Star)
01.2010 - 01.2011
PADI DIVEMASTER
Nike Diving Taormina
01.2008
SAFARI TOUR LEADER
Damarana Safaris
01.2007
Diploma in Sports Education - undefined
Angers, Irfams Institute
Certificate in Tour Guide & Tour Representatives - undefined
Sesame Institute
Certificate in SCUBA Diving Dive Master Course - undefined
Buddha View
Certificate in Advanced Level Free Diving Course - undefined
Apnea Total
Personal Fitness Training Program - undefined
National Academy of Sports Medicine
Massage Therapy Diploma -
Cortiva Institute