BENJAMIN JOGUET
Key West,FL
Summary
Entrepreneur and client services leader with 20+ years of global experience including co-founding a wine tour company, guiding tours, hotel management, massage therapy, concierge services, and people management. Recognized for delivering exceptional service to diverse clients in English, Spanish, and French.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Attendant
Southernmost Golf Carts
Key West, FL
05.2025 - Current
- Assisted customers with inquiries and product selection to enhance satisfaction.
- Processed rental agreements efficiently to streamline operations.
- Maintained cleanliness and organization of golf carts for optimal presentation.
- Demonstrated knowledge of cart features to educate customers effectively.
Tour Leader
Alaska Marine Fast Boat Adventure
Ketchikan, Alaska, USA
01.2024
- Lead guided excursions for 2 to12 people in inflatable fast boats in Southeast Alaska. Cruising around looking for humpback whales, sea lions, killer whales and more.
- Delivered detailed educational content about the regional landscape, cultural background, and geological characteristics.
EXPEDITION TOUR LEADER
Adventure Travel West: World Expeditions Travel Group
Denver, Colorado
01.2015
- Led tours of 5-10 people for up to 2 weeks in the USA's Western National Parks and Hawaii, managing operations around the clock.
- Educated clients on the geography, history, and culture while conducting various tours, including hiking and wildlife.
- Communicated effectively in English, Spanish, and French, ensuring meaningful engagement and client satisfaction.
- Consistently received tips reflecting excellent customer service.
PADI DIVEMASTER
Nike Diving Taormina
Sicily, Italy
01.2008
- Led tours accommodating up to 5 clients at a time.
- Provided personalized one-on-one scuba diving lessons.
SAFARI TOUR LEADER
Damarana Safaris
Namibia, Africa
01.2007
- Led safari tours for 5-12 clients across diverse terrains of Namibia, lasting up to 25 days.
- Ensured seamless logistics, including provisions of food, fuel, and emergency kits.
- Maintained round-the-clock responsibility for client health and safety.
- Consistently received generous tips reflecting high levels of client satisfaction.
TOUR LEADER
Starlite Adventures/Sedona Vineyard Tours
Scottsdale, Arizona, USA
01.2021 - 01.2024
- Lead customized day tours for 2-14 people across 3-4 wineries, managing all aspects from planning to follow-up.
- Provide comprehensive education to clients on the geography, history, and geology of the regions visited.
- Maintain responsibility for ensuring the health and safety of clients.
CONCIERGE LEADER
Kube Hotel (5 Star)
St Tropez, French Riviera, France
01.2019 - 01.2020
- Provided comprehensive client support, which encompassed booking reservations for restaurants and transportation services, as well as addressing inquiries about tours.
- Played a crucial role in enhancing the overall guest experience and fostering positive relationships with clients through multilingual support (French, Spanish, English) and personalized service.
CO-FOUNDER & TOUR LEADER
Zona Tours
Sedona, Arizona
01.2016 - 01.2019
- Launched a boutique wine tour company, co-leading the development and execution of the business and operating model.
- Delivered tailored tours for diverse clients, ranging from bachelorette parties to team-building activities.
- Led customized tours utilizing various transportation vehicles, including stretch limousines, luxury party buses, and SUVs.
- Successfully guided over 1000 clients on a variety of excursions.
- Effectively transitioned company leadership to the other co-founder.
MANAGER
Tierra Magnifica Boutique Hotel (4 Star)
Nosara, Costa Rica
01.2010 - 01.2011
- Responsible for ensuring smooth day-to-day operations of a luxury hotel, providing guests with high-quality experiences.
- Managed a team of 6 individuals handling landscaping, cooking, and service duties.
- Proficiently communicated in Spanish, English, and French.
- Established and maintained relationships with external vendors.
- Effectively addressed client requests and concerns while overseeing property maintenance activities.
- Conducted hiking and horseback riding tours for guests.
Education
Massage Therapy Diploma -
Cortiva Institute
Scottsdale, Arizona01.2018
Personal Fitness Training Program - undefined
National Academy of Sports Medicine
Arizona, USA01.2013
Certificate in Advanced Level Free Diving Course - undefined
Apnea Total
Koh Tao, Thailand01.2008
Certificate in SCUBA Diving Dive Master Course - undefined
Buddha View
Koh Tao, Thailand01.2008
Certificate in Tour Guide & Tour Representatives - undefined
Sesame Institute
Nantes, France01.2007
Diploma in Sports Education - undefined
Angers, Irfams Institute
France01.1999
Skills
- People Leadership & Team Management
- Operations Management
- Property Maintenance
- Financial Management
- Communications & Marketing
Certification
First Aid and CPR
Vessel Livery Operator
Florida Boater
OTHER LIFE EXPERIENCES
- Backpacked in over 25 countries
- Resided in France, USA, Argentina, Australia, Namibia, Thailand & Italy
- Expert in making crêpes using our cherished family recipe from France
- Lived in a monastery in Senegal
- Extensive experience with water based activities and tours
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Attendant
Southernmost Golf Carts
05.2025 - Current
Tour Leader
Alaska Marine Fast Boat Adventure
01.2024
TOUR LEADER
Starlite Adventures/Sedona Vineyard Tours
01.2021 - 01.2024
CONCIERGE LEADER
Kube Hotel (5 Star)
01.2019 - 01.2020
CO-FOUNDER & TOUR LEADER
Zona Tours
01.2016 - 01.2019
EXPEDITION TOUR LEADER
Adventure Travel West: World Expeditions Travel Group
01.2015
MANAGER
Tierra Magnifica Boutique Hotel (4 Star)
01.2010 - 01.2011
PADI DIVEMASTER
Nike Diving Taormina
01.2008
SAFARI TOUR LEADER
Damarana Safaris
01.2007
Personal Fitness Training Program - undefined
National Academy of Sports Medicine
Certificate in Advanced Level Free Diving Course - undefined
Apnea Total
Certificate in SCUBA Diving Dive Master Course - undefined
Buddha View
Certificate in Tour Guide & Tour Representatives - undefined
Sesame Institute
Diploma in Sports Education - undefined
Angers, Irfams Institute
Massage Therapy Diploma -
Cortiva Institute