Summary
Overview
Work History
Education
Skills
Certification
OTHER LIFE EXPERIENCES
Languages
Timeline
Generic
BENJAMIN JOGUET

BENJAMIN JOGUET

Key West,FL

Summary

Entrepreneur and client services leader with 20+ years of global experience including co-founding a wine tour company, guiding tours, hotel management, massage therapy, concierge services, and people management. Recognized for delivering exceptional service to diverse clients in English, Spanish, and French.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Attendant

Southernmost Golf Carts
Key West, FL
05.2025 - Current
  • Assisted customers with inquiries and product selection to enhance satisfaction.
  • Processed rental agreements efficiently to streamline operations.
  • Maintained cleanliness and organization of golf carts for optimal presentation.
  • Demonstrated knowledge of cart features to educate customers effectively.

Tour Leader

Alaska Marine Fast Boat Adventure
Ketchikan, Alaska, USA
01.2024
  • Lead guided excursions for 2 to12 people in inflatable fast boats in Southeast Alaska. Cruising around looking for humpback whales, sea lions, killer whales and more.
  • Delivered detailed educational content about the regional landscape, cultural background, and geological characteristics.

EXPEDITION TOUR LEADER

Adventure Travel West: World Expeditions Travel Group
Denver, Colorado
01.2015
  • Led tours of 5-10 people for up to 2 weeks in the USA's Western National Parks and Hawaii, managing operations around the clock.
  • Educated clients on the geography, history, and culture while conducting various tours, including hiking and wildlife.
  • Communicated effectively in English, Spanish, and French, ensuring meaningful engagement and client satisfaction.
  • Consistently received tips reflecting excellent customer service.

PADI DIVEMASTER

Nike Diving Taormina
Sicily, Italy
01.2008
  • Led tours accommodating up to 5 clients at a time.
  • Provided personalized one-on-one scuba diving lessons.

SAFARI TOUR LEADER

Damarana Safaris
Namibia, Africa
01.2007
  • Led safari tours for 5-12 clients across diverse terrains of Namibia, lasting up to 25 days.
  • Ensured seamless logistics, including provisions of food, fuel, and emergency kits.
  • Maintained round-the-clock responsibility for client health and safety.
  • Consistently received generous tips reflecting high levels of client satisfaction.

TOUR LEADER

Starlite Adventures/Sedona Vineyard Tours
Scottsdale, Arizona, USA
01.2021 - 01.2024
  • Lead customized day tours for 2-14 people across 3-4 wineries, managing all aspects from planning to follow-up.
  • Provide comprehensive education to clients on the geography, history, and geology of the regions visited.
  • Maintain responsibility for ensuring the health and safety of clients.

CONCIERGE LEADER

Kube Hotel (5 Star)
St Tropez, French Riviera, France
01.2019 - 01.2020
  • Provided comprehensive client support, which encompassed booking reservations for restaurants and transportation services, as well as addressing inquiries about tours.
  • Played a crucial role in enhancing the overall guest experience and fostering positive relationships with clients through multilingual support (French, Spanish, English) and personalized service.

CO-FOUNDER & TOUR LEADER

Zona Tours
Sedona, Arizona
01.2016 - 01.2019
  • Launched a boutique wine tour company, co-leading the development and execution of the business and operating model.
  • Delivered tailored tours for diverse clients, ranging from bachelorette parties to team-building activities.
  • Led customized tours utilizing various transportation vehicles, including stretch limousines, luxury party buses, and SUVs.
  • Successfully guided over 1000 clients on a variety of excursions.
  • Effectively transitioned company leadership to the other co-founder.

MANAGER

Tierra Magnifica Boutique Hotel (4 Star)
Nosara, Costa Rica
01.2010 - 01.2011
  • Responsible for ensuring smooth day-to-day operations of a luxury hotel, providing guests with high-quality experiences.
  • Managed a team of 6 individuals handling landscaping, cooking, and service duties.
  • Proficiently communicated in Spanish, English, and French.
  • Established and maintained relationships with external vendors.
  • Effectively addressed client requests and concerns while overseeing property maintenance activities.
  • Conducted hiking and horseback riding tours for guests.

Education

Massage Therapy Diploma -

Cortiva Institute
Scottsdale, Arizona
01.2018

Personal Fitness Training Program - undefined

National Academy of Sports Medicine
Arizona, USA
01.2013

Certificate in Advanced Level Free Diving Course - undefined

Apnea Total
Koh Tao, Thailand
01.2008

Certificate in SCUBA Diving Dive Master Course - undefined

Buddha View
Koh Tao, Thailand
01.2008

Certificate in Tour Guide & Tour Representatives - undefined

Sesame Institute
Nantes, France
01.2007

Diploma in Sports Education - undefined

Angers, Irfams Institute
France
01.1999

Skills

  • People Leadership & Team Management
  • Operations Management
  • Property Maintenance
  • Financial Management
  • Communications & Marketing

Certification

First Aid and CPR

Vessel Livery Operator

Florida Boater

OTHER LIFE EXPERIENCES

  • Backpacked in over 25 countries
  • Resided in France, USA, Argentina, Australia, Namibia, Thailand & Italy
  • Expert in making crêpes using our cherished family recipe from France
  • Lived in a monastery in Senegal
  • Extensive experience with water based activities and tours

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working

Timeline

Customer Service Attendant

Southernmost Golf Carts
05.2025 - Current

Tour Leader

Alaska Marine Fast Boat Adventure
01.2024

TOUR LEADER

Starlite Adventures/Sedona Vineyard Tours
01.2021 - 01.2024

CONCIERGE LEADER

Kube Hotel (5 Star)
01.2019 - 01.2020

CO-FOUNDER & TOUR LEADER

Zona Tours
01.2016 - 01.2019

EXPEDITION TOUR LEADER

Adventure Travel West: World Expeditions Travel Group
01.2015

MANAGER

Tierra Magnifica Boutique Hotel (4 Star)
01.2010 - 01.2011

PADI DIVEMASTER

Nike Diving Taormina
01.2008

SAFARI TOUR LEADER

Damarana Safaris
01.2007

Personal Fitness Training Program - undefined

National Academy of Sports Medicine

Certificate in Advanced Level Free Diving Course - undefined

Apnea Total

Certificate in SCUBA Diving Dive Master Course - undefined

Buddha View

Certificate in Tour Guide & Tour Representatives - undefined

Sesame Institute

Diploma in Sports Education - undefined

Angers, Irfams Institute

Massage Therapy Diploma -

Cortiva Institute