Benjamin Johnson
Summary
Accomplished Field Lead at Performance Point, adept in energy code compliance and effective communication, enhancing project efficiency and client satisfaction. Skilled in many areas of field work and strategic planning. I work close with management to meet expectations, demonstrating a strong blend of technical expertise and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Field Lead
Performance Point
Charlotte, NC
02.2021 - Current
- Increase project efficiency by optimizing field operations and streamlining communication channels.
- Assisting in the development of strategic plans to drive business growth and achieve long-term goals.
- Improve client satisfaction through regular progress updates, prompt issue resolution, and open lines of communication.
- Energy code compliance testing
- Multi-Family NGBS Inspections & Code Compliance Testing
- Work close with territory managers for any scheduling or filed issues.
- Data Collection
- Air Sealing
- HVAC Grading
- Custom Pre-Drywall Inspections & Code compliance testing
Produce Associate
Food Lion
13108 Eastfield Rd, Huntersville, NC 28078
10.2020 - Current
- Stocked fruits and vegetables and removed old or poor quality products.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Pleasantly greeted customers and provided prompt and courteous service.
- Operated balers, power jacks, and knifes.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Completed prep work on pre-packaged vegetables and fruits.
- Supported promotional plans by updating signage with price changes.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Completed regular cycle counts and inventory audits.
- Assisted with monthly inventory counts.
- Ordered produce for following day based on projected needs.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Customer Service Leader
Food Lion
13108 Eastfield Rd, Huntersville, NC 28078
09.2019 - 10.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Assisted customer service manager with complaints and issues during times of department short staffing.
- Assisted customers with money orders, and sending money via Western Union.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Restocked and organized merchandise in front lanes.
- Assisted customers in purchasing lottery tickets.
- Answered incoming phone calls from customers and delivery drivers.
- Ran To Go orders to customers, packing car with their grocery's .
- Cart retrieving from parking lot.
Cashier
Food Lion
13108 Eastfield Rd, Huntersville, NC 28078
05.2019 - 09.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked a flexible schedule and picked up extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Pine Lake Preparatory
104 Yellow Wood Cir, Mooresville, NC 2811505.2020
Skills
- Energy code compliance testing
- Scheduling
- Data Collection
- Troubleshooting
- Effective communication & planning
- HVAC Grading
- Air Sealing
- Custom Pre-Drywall Inspections & Code Compliance Testing
- Multi-Family NGBS Inspections & Testing
Timeline
Field Lead
Performance Point
02.2021 - Current
Produce Associate
Food Lion
10.2020 - Current
Customer Service Leader
Food Lion
09.2019 - 10.2020
Cashier
Food Lion
05.2019 - 09.2019
High School Diploma -
Pine Lake Preparatory