Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Jones

Aurora,CO

Summary

Dedicated Imaging/Unit Deployment Manager skilled in project scheduling and team coordination. Successful in implementing Agile practices to improve operational efficiency and mitigate risks, fostering effective communication across cross-functional teams to achieve project goals.

Overview

7
7
years of professional experience

Work History

Imaging/Unit Deployment Manager

Sourcepass
Denver, CO
11.2023 - 10.2025
  • Collaborated with cross-functional teams to gather requirements and define project scope.
  • Implemented Agile methodologies to enhance project efficiency and boost team productivity.
  • Identified risks, developing mitigation strategies to minimize disruptions to timelines.
  • Managed imaging workflows to ensure efficient operations and timely project completion.
  • Coordinated with teams to implement imaging protocols and maintain quality standards.
  • Oversaw inventory of imaging supplies and ordered materials as needed for projects.
  • Developed schedules for imaging tasks to optimize resource allocation and productivity.
  • Conducted regular audits of imaging processes to ensure compliance with regulations.
  • Facilitated communication between departments regarding project updates and requirements.
  • Monitored progress by tracking milestones and providing status updates to stakeholders.
  • Managed vendor relationships, including negotiations, evaluations, and issue resolution.
  • Utilized JIRA for task tracking, resource allocation, and reporting.
  • Facilitated communication among team members through regular meetings and status reports.
  • Coordinated with internal departments to ensure seamless system integration.
  • Managed resource allocation to support deployment readiness and execution.
  • Oversaw inventory management of equipment and supplies for deployments.
  • Developed training programs for team members on deployment procedures.
  • Conducted regular assessments of deployment processes for continuous improvement.
  • Collaborated with cross-functional teams to streamline deployment workflows.

IT Help Desk Technician Tier 1 & 2

Sourcepass
Denver, Colorado
11.2021 - 10.2023
  • Delivered technical support to end-users via phone and email, resolving issues promptly.
  • Troubleshot hardware and software problems across various systems for efficient operation.
  • Installed and configured operating systems on user devices to enhance functionality.
  • Documented IT issues and solutions in ticketing system for future reference.
  • Educated users on software applications and best practices, improving user competence.
  • Collaborated with team members to address complex technical challenges effectively.
  • Maintained inventory of IT equipment, ensuring availability of essential supplies.
  • Monitored server performance metrics to ensure optimal operation of IT services.

Contracted Virtual Help Desk Support

Omni/FIS
Denver, Colorado
01.2019 - 10.2021
  • Installed and configured various virtual machine, remote access, VoIP, and VPN software.
  • Utilized ticketing software daily to provide timely information and repair services.
  • Documented all diagnostic results and repairs comprehensively.
  • Resolved customer concerns by leveraging online resources and internal databases effectively.
  • Maintained professionalism in a virtual environment through strong organizational skills.
  • Communicated complex technical information clearly to eliminate potential misunderstandings.
  • Provided technical support via phone, email, and in-person interactions.
  • Monitored server performance metrics to ensure optimal IT service operation.

Education

Bachelor of Science -

Louisiana State University
Baton Rouge, LA

Skills

  • Agile methodologies
  • Risk management
  • Project scheduling
  • Imaging workflows
  • Inventory management
  • Technical support
  • Team coordination
  • Vendor management
  • Cross-functional collaboration
  • System integration
  • Effective communication
  • Team leadership
  • Task prioritization
  • Security clearance
  • Asset management
  • Equipment tracking
  • Program management
  • Network administration
  • Deployment readiness
  • Training management
  • Personnel deployment
  • Leadership development

Timeline

Imaging/Unit Deployment Manager

Sourcepass
11.2023 - 10.2025

IT Help Desk Technician Tier 1 & 2

Sourcepass
11.2021 - 10.2023

Contracted Virtual Help Desk Support

Omni/FIS
01.2019 - 10.2021

Bachelor of Science -

Louisiana State University