Benjamin Jones
Aurora,CO
Summary
Dedicated Imaging/Unit Deployment Manager skilled in project scheduling and team coordination. Successful in implementing Agile practices to improve operational efficiency and mitigate risks, fostering effective communication across cross-functional teams to achieve project goals.
Overview
7
7
years of professional experience
Work History
Imaging/Unit Deployment Manager
Sourcepass
Denver, CO
11.2023 - 10.2025
- Collaborated with cross-functional teams to gather requirements and define project scope.
- Implemented Agile methodologies to enhance project efficiency and boost team productivity.
- Identified risks, developing mitigation strategies to minimize disruptions to timelines.
- Managed imaging workflows to ensure efficient operations and timely project completion.
- Coordinated with teams to implement imaging protocols and maintain quality standards.
- Oversaw inventory of imaging supplies and ordered materials as needed for projects.
- Developed schedules for imaging tasks to optimize resource allocation and productivity.
- Conducted regular audits of imaging processes to ensure compliance with regulations.
- Facilitated communication between departments regarding project updates and requirements.
- Monitored progress by tracking milestones and providing status updates to stakeholders.
- Managed vendor relationships, including negotiations, evaluations, and issue resolution.
- Utilized JIRA for task tracking, resource allocation, and reporting.
- Facilitated communication among team members through regular meetings and status reports.
- Coordinated with internal departments to ensure seamless system integration.
- Managed resource allocation to support deployment readiness and execution.
- Oversaw inventory management of equipment and supplies for deployments.
- Developed training programs for team members on deployment procedures.
- Conducted regular assessments of deployment processes for continuous improvement.
- Collaborated with cross-functional teams to streamline deployment workflows.
IT Help Desk Technician Tier 1 & 2
Sourcepass
Denver, Colorado
11.2021 - 10.2023
- Delivered technical support to end-users via phone and email, resolving issues promptly.
- Troubleshot hardware and software problems across various systems for efficient operation.
- Installed and configured operating systems on user devices to enhance functionality.
- Documented IT issues and solutions in ticketing system for future reference.
- Educated users on software applications and best practices, improving user competence.
- Collaborated with team members to address complex technical challenges effectively.
- Maintained inventory of IT equipment, ensuring availability of essential supplies.
- Monitored server performance metrics to ensure optimal operation of IT services.
Contracted Virtual Help Desk Support
Omni/FIS
Denver, Colorado
01.2019 - 10.2021
- Installed and configured various virtual machine, remote access, VoIP, and VPN software.
- Utilized ticketing software daily to provide timely information and repair services.
- Documented all diagnostic results and repairs comprehensively.
- Resolved customer concerns by leveraging online resources and internal databases effectively.
- Maintained professionalism in a virtual environment through strong organizational skills.
- Communicated complex technical information clearly to eliminate potential misunderstandings.
- Provided technical support via phone, email, and in-person interactions.
- Monitored server performance metrics to ensure optimal IT service operation.
Education
Bachelor of Science -
Louisiana State University
Baton Rouge, LASkills
- Agile methodologies
- Risk management
- Project scheduling
- Imaging workflows
- Inventory management
- Technical support
- Team coordination
- Vendor management
- Cross-functional collaboration
- System integration
- Effective communication
- Team leadership
- Task prioritization
- Security clearance
- Asset management
- Equipment tracking
- Program management
- Network administration
- Deployment readiness
- Training management
- Personnel deployment
- Leadership development
Timeline
Imaging/Unit Deployment Manager
Sourcepass
11.2023 - 10.2025
IT Help Desk Technician Tier 1 & 2
Sourcepass
11.2021 - 10.2023
Contracted Virtual Help Desk Support
Omni/FIS
01.2019 - 10.2021
Bachelor of Science -
Louisiana State University