Benjamin Keiser
Williamstown,PA
Summary
Accomplished Store Manager at TJX Companies, adept in financial analysis and fostering team leadership, significantly enhanced operational quality and reduced risks. Spearheaded staff engagement initiatives, boosting morale and customer satisfaction. Excelled in profit and loss accountability and strategic business planning, driving performance excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Store Manager
TJX Companies
10.2017 - 04.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assistant Store Manager
TJX Companies
10.2015 - 09.2017
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Key Holder Supervisor
TJX Companies
09.2011 - 09.2015
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Education
Bachelor of Science - Psychology
Pennsylvania State University
University Park, PA05-2011
Skills
- Store operations
- Outstanding communication skills
- Profit and loss accountability
- Strategize business plans
- Financial Analysis
- Budget Management
- Sales management
- Time management abilities
Accomplishments
- Supervised team of 70+ staff members.
- Exceeded monthly store sales goals 36 months in a row.
Languages
English
Full Professional
Timeline
Store Manager
TJX Companies
10.2017 - 04.2022
Assistant Store Manager
TJX Companies
10.2015 - 09.2017
Key Holder Supervisor
TJX Companies
09.2011 - 09.2015
Bachelor of Science - Psychology
Pennsylvania State University
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