Benjamin Khenglawt
Mount Pleasant,USA
Summary
Results-driven HR professional with over 8 years of experience in staffing and addressing organizational needs. Proven ability to enhance HR departments through effective communication, strategic recruitment, and optimizing workflows to increase productivity and customer satisfaction. A collaborative team player, committed to delivering high-quality work with strong organizational skills. Demonstrates exceptional project management, attention to detail, and time management abilities. Bilingual in English and Burmese/Chin, with strong technical skills, and a passion for driving organizational growth. Seeking a dynamic role to leverage my leadership and analytical expertise in project management, business operations, or supply chain analysis.
Overview
9
9
years of professional experience
Work History
Business Specialist
Amazon.com
Charleston, South Carolina
10.2025 - Current
- Supported high-volume workforce staffing operations by executing labor demand plans across multiple sites, ensuring accurate and timely fulfillment of labor orders.
- Partnered cross-functionally with Operations, Finance, Human Resources, and site leadership teams to optimize labor requirements and staffing outcomes.
- Audited labor order (LO) risk reports daily, resolving defects the same day to maintain data accuracy and compliance.
- Executed all Day 1 Denial simulations with zero backlog, ensuring onboarding readiness and minimizing candidate delays.
- Processed Red Level Changes (RLCs) with zero defects while meeting all service-level agreement (SLA) requirements.
- Led weekly operational cadences to ensure labor order locks and RLCs were completed, verified, and documented accurately.
- Served as the first escalation point for site and leadership teams, resolving workforce and staffing issues through established escalation paths and SME collaboration.
- Educated internal and external stakeholders on Workforce Staffing hiring procedures, policies, and best practices.
- Built and maintained strong relationships with stakeholders to support long-term workforce planning and staffing partnerships.
- Monitored market conditions and site-level labor order volumes to proactively identify hiring risks and staffing gaps.
- Analyzed daily, weekly, and monthly Workforce Staffing KPIs, delivering clear, data-driven insights to leadership.
- Used labor planning metrics to anticipate site and market hiring risks and recommend proactive solutions.
- Implemented labor acquisition strategies, including employee class recommendations, labor pool utilization, and talent pool conversion to meet dynamic business needs.
- Collected and analyzed candidate feedback to identify onboarding barriers and implemented real-time process improvements.
- Collaborated with Workforce Staffing SME teams on process improvement initiatives, maintaining documentation and task tracking in Asana.
- Supported business needs through a flexible schedule, including limited travel as required
Sr. Staffing Administrator
Amazon.com Services
Charleston, USA
02.2020 - 09.2025
- Led the end-to-end planning, execution, and auditing of New Hiring Events (NHE) based on labor projections, ensuring the timely fulfillment of labor orders.
- Managed post-event analysis by accurately communicating event metrics to staffing leadership while maintaining 100% compliance and adherence to organizational policies.
- Managed high-volume job postings, ensuring accurate and up-to-date information on various job boards.
- Proactively communicating policy changes, ensuring smooth transitions and alignment with organizational objectives, preparing the office for audits, meticulously organizing essential resources and documentation to ensure compliance and readiness while maintaining strict adherence to standardized work processes, and driving operational efficiency and consistency across the team.
- Managed logistical coordination, including supplies, materials, and site setup for multiple regional hiring events, ensuring seamless execution.
- Effectively execute NHE activities, including serving as a Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer BK Assistance, Badge Photo, and/or Drug Test Administrator.
- Provide consultative guidance to applicants, matching them with suitable positions available opportunities within the Node and maintain 100% compliance for work authorization documentation for all associates.
- Coordinate and execute New Hire Orientation (NHO) events, communicate with site HR and Operations Leadership team, and conduct post-event audits while utilizing the Applicant BK Tracking System to move candidates through the application process and match them to the proper requisition.
- Analyzed staffing metrics, providing actionable insights to leadership for process improvements.
- Implemented community engagement strategies, partnering with local organizations to strengthen talent pipelines.
- Track and maintain recruiting statistics through weekly reports for presentation to HR leadership and business partners.
- Flexible schedule including varying shifts, evenings, weekends, and potential overtime required to support business needs.
- Traveled extensively (up to 80%) across multiple sites to support staffing initiatives while transporting New Hiring Events supplies.
- Provided support to employees regarding benefits enrollment, timesheet submission, and other HR-related inquiries.
- Collaborated with department managers to identify staffing needs and gaps.
- Managed staffing schedules and coordinated employee assignments effectively.
- Maintained accurate employee records and updated information in HR systems.
- Conducted orientation sessions to familiarize new hires with company policies.
Human Resources Partner
Amazon.com Fulfillment Center
Whitestown, Indiana
11.2017 - 02.2020
- Managed employee relations, resolving inquiries related to payroll, benefits, and compliance.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Advised managers on disciplinary action when necessary after consulting with legal counsel.
- Researched labor laws and regulations to ensure that company practices are compliant with applicable laws.
- Analyzed data from employee surveys to identify trends in job satisfaction levels and other areas of interest.
- Skilled in interpreting and translating important work-related information for associates, while providing valuable feedback.
- Proactively assist Senior HRAs with investigations to ensure efficient resolution.
- Conduct performance management conversations with area managers and operation managers.
- Delivered detailed daily reports on workforce metrics, contributing to operational planning.
- Notable side projects include School and Religion accommodations, E-Swag, and Random Drug test implementation.
- Exceptional Customer Service: Proficient in addressing and resolving inquiries related to MyTime, payroll issues, benefits, leave of absence, and ensuring a positive employee experience.
- Facilitated new hire orientations, ensuring accurate documentation, complete the i9 process, and provide by answering any questions that the new hires to ensure new hire have positive onboarding experiences.
- Meticulous Time Keeping: Diligently responsible for generating and distributing daily reports metrics such as unscheduled shifts, daily engagement, 12-hour shifts, 7 consecutive days, 60 hours, late breaks, and zero-hour occurrences, ensuring adherence to company policies and promoting task-oriented productivity.
- Experience Supporting hourly Employees Client Group more than 1,000 associates.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Collaborated with managers to develop effective employee engagement strategies.
- Facilitated training sessions to enhance team performance and compliance knowledge.
- Analyzed employee feedback to identify areas for improvement in workplace culture.
- Advised leadership on best HR practices and policy implementation across departments.
- Supported recruitment processes by screening candidates and coordinating interviews.
- Implemented onboarding programs to ensure smooth transitions for new hires.
- Maintained accurate employee records using HR information systems for data management.
Placement Specialist
Integrity Staffing Solutions
Indianapolis, Indiana
05.2017 - 10.2017
- Proven track record of successfully sourcing and placing highly qualified candidates within organizations, aligning their experience with the specific requirements of teams.
- Cultivated relationships with potential employers to secure job placements for clients.
- Committed to ensuring the optimal placement of applicants in positions where they can excel and contribute to organizational success.
- Organized career fairs and networking events to connect job seekers with potential employers in relevant industries.
- Skilled in conducting comprehensive screening and interviewing processes to identify top talent, while staying informed of local hiring laws and regulations.
- Administered employee benefits programs and assisted with open enrollment.
- Conducted comprehensive assessments of candidate skills and qualifications.
- Coordinated placement processes between clients and job seekers.
- Developed strong relationships with local businesses for job opportunities.
- Facilitated workshops to enhance candidate interview and resume skills.
- Managed candidate tracking using applicant tracking systems effectively.
- Organized career fairs, workshops, seminars, and other events related to job placement services.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH07-2027
High School Diploma -
Perry Meridian High School
Indianapolis, IN05.2016
Skills
- Strategic Planning
- Candidate Sourcing
- Customer Service
- Project Management
- Staffing Agency Coordination
- Employee Relations/Communications
- Process Improvement & Optimization
- Human Resources Support
- Workforce Staffing & Talent Acquisition
- Conflict Resolution
- Employee New Hire Orientation
- Recruitment hiring and Pre-Employment Screening
- Training, Development, and Mentoring
- Stakeholder & Community Engagement
- Proficient in Microsoft Office Suite
- Applicant Tracking Systems
- Data Reporting Tools
- Bilingual: Burmese/Chin and English (Written & Verbal)
- Labor demand planning
- Stakeholder engagement
- Employee onboarding
- Workforce staffing
- Candidate screening
- HR compliance
- Corporate communications
- Human resources management
- Planning and execution
- Training proficiency
- Process improvement
- Stakeholder relations
- Strategic planning
- Performance improvement
- Customer relationship management
Hobbies and Interests
I am Benjamin Khenglawt, a passionate individual both professionally and personally. Outside of my career, I recently became a passionate golfer. On a personal note, I am a proud new dad, which has brought a wonderful sense of joy and purpose into my life. Being a parent has taught me a lot about patience, dedication, and the importance of work-life balance. Overall, I believe my personal interests and family life positively influence my professional approach, motivating me to succeed in everything I do.
References
References available upon request.
Timeline
Business Specialist
Amazon.com
10.2025 - Current
Sr. Staffing Administrator
Amazon.com Services
02.2020 - 09.2025
Human Resources Partner
Amazon.com Fulfillment Center
11.2017 - 02.2020
Placement Specialist
Integrity Staffing Solutions
05.2017 - 10.2017
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Perry Meridian High School