Benjamin Kier
Grand Junction,CO
Summary
Dynamic professional with a proven track record in medical office administration and exceptional customer service, honed at Family Health West and Walmart. Skilled in HIPAA compliance and inventory oversight, I excel in optimizing patient and customer experiences. Demonstrated ability to enhance operational efficiency and foster collaborative team environments.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Family Health West
Grand Junction, CO
10.2023 - Current
- Answered phones promptly, and directed calls appropriately for both offices.
- Managed secure storage, backups, and retrieval of archived documents.
- Managed transportation for patients between their homes and the two primary care offices with our transportation services.
Customer Service Manager
Walmart
Grand Junction, Colorado
01.2025 - 01.2025
- Audited customer account information to identify issues and develop solutions.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers and responded to informational requests.
- Maintained work area and kept cash drawer organized.
- Informed customers of in-store promotions or pricing specials.
Event Crew Member
Colorado Mesa University
Grand Junction, Colorado
01.2018 - 12.2022
- I work with many different people to set up event and make sure that they run smoothly.
Electronics Sales Associate
Walmart
Grand Junction, Colorado
01.2016 - 12.2020
- Utilized point-of-sale systems to manage transactions and generate sales reports for management review.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained cleanliness and orderliness of the sales floor, ensuring a pleasant shopping environment.
- Processed payments using cash registers or point-of-sale systems.
- Answered store and merchandise questions and led customers to wanted items.
- Received deliveries of new electronics products, ensuring accuracy against purchase orders.
- Collaborated with the team to organize promotional events and product demonstrations, increasing store traffic and sales.
Education
Master of Arts - American History
American Public University
Charles Town, WV06-2027
Bachelor of Arts - Secondary Education
Colorado Mesa University
Grand Junction, CO12-2023
Skills
- Medical office administration
- Letter preparation
- Billing support
- Inventory oversight
- Petty cash management
- HIPAA compliance
Timeline
Customer Service Manager
Walmart
01.2025 - 01.2025
Medical Receptionist
Family Health West
10.2023 - Current
Event Crew Member
Colorado Mesa University
01.2018 - 12.2022
Electronics Sales Associate
Walmart
01.2016 - 12.2020
Master of Arts - American History
American Public University
Bachelor of Arts - Secondary Education
Colorado Mesa University
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